<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yeah I don’t think you’re going to have much luck with that type of backend infrastructure (cellular and satellite combined). Better off trying T.38 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason Aarons<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Consultant<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dimension Data<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>904-338-3245 mobile</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Abebe Amare [mailto:abucho@gmail.com] <br><b>Sent:</b> Monday, July 18, 2011 8:19 AM<br><b>To:</b> Buchanan, James<br><b>Cc:</b> Jason Aarons (AM); Carter, Bill; Gregory Wenzel; cisco voip<br><b>Subject:</b> Re: [cisco-voip] reporting bad service of Cisco TAC<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi guys,<br><br>I have tried pass-through mode with H323 and SCCP image on the ATA.<br>Also I have tried the VIC-2FXS card. I have better result with the<br>ATA. May be what makes my case particular is the ISDN PRI goes to a<br>GSM carrier and they use VSAT modem compression on the international<br>connection. I have escalated the issue to TAC through our system<br>integrator but all they did is ask me to send them debugs all the<br>time. I know they have to collect information to get to the root of<br>the problem but doing the same thing over and over for a long period<br>of time is annoying that is why I wanted to report the case. Still now<br>they haven't provided a solution. Good thing we have email. Otherwise<br>this fax using ATA will never work.<br><br>best regards,<br><br>Abebe Amare<br>Network Engineer,<br>Network of the world, VivaCell<br><br><br>On 7/18/11, Buchanan, James <<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>> wrote: <br>> I have seen very few issues with ATAs running fax machines that were not<br>> somehow related to misconfiguration of the voice gateway or misconfiguration<br>> of the region setting for the device. I generally use them only with fax<br>> pass-through since fax relay is only supported at 7200 bps.<br>><br>> James Buchanan| UC Technology Manager | Presidio South | Presidio Networked<br>> Solutions<br>> 12 Cadillac Dr Ste 130 Brentwood, TN 37027 |<br>> <a href="mailto:jbuchanan@presidio.com%3cmailto:jbuchanan@presidio.com">jbuchanan@presidio.com<mailto:jbuchanan@presidio.com</a>><br>> D: 615-866-5729 | F:615-866-5781 <a href="http://www.presidio.com%3chttp:/www.presidio.com/%3e" target="_blank">www.presidio.com<http://www.presidio.com/></a> <br>><br>> From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <br>> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> On Behalf Of Jason Aarons (AM)<br>> Sent: Sunday, July 17, 2011 8:01 PM<br>> To: Carter, Bill; Gregory Wenzel; Abebe Amare<br>> Cc: cisco voip<br>> Subject: Re: [cisco-voip] reporting bad service of Cisco TAC<br>><br>> You'll have better results with another newer product. Usually I see slower<br>> fax rates e.g. 9600 baud on the ATA. However I do have customers with<br>> everything from postage meters to Visa card readers on them working albeit<br>> slower rates. Look into modem passthrough.<br>><br>> Jason Aarons<br>> Consultant<br>> Dimension Data<br>> 904-338-3245 mobile<br>><br>> From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <br>> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> On Behalf Of Carter, Bill<br>> Sent: Sunday, July 17, 2011 6:11 PM<br>> To: Gregory Wenzel; Abebe Amare<br>> Cc: cisco voip<br>> Subject: Re: [cisco-voip] reporting bad service of Cisco TAC<br>><br>><br>> I 2nd this. ATAs are not meant for Faxing. You should use FXS VIC cards in<br>> voice gateways, VG202/204, or VG224.<br>><br>> I would start with you Cisco Account team. Finally you can try escalating<br>> the case within TAC. When you are talking with your TAC engineer say "I wish<br>> to escalate this case".<br>><br>> I have worked on several Cisco ATAs connected to FAX devices. If you get it<br>> working, you will still be looking at 50%-70% successful fax rates.<br>><br>> I suggest working with the systems integrator to replace the ATA devices<br>> connected to FAX devices with the FXS devices listed above.<br>><br>> Wish I had better news.<br>><br>> -Bill Carter<br>> BillyC5022.blogspot.com<<a href="http://billyc5022.blogspot.com/">http://billyc5022.blogspot.com/</a>><br>><br>> From:<br>> <a href="mailto:cisco-voip-bounces@puck.nether.net%3cmailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net</a>><br>> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a><<a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">mailto:[mailto:cisco-voip-bounces@puck.nether.net]</a>><br>> On Behalf Of Gregory Wenzel<br>> Sent: Friday, July 15, 2011 4:41 PM<br>> To: Abebe Amare<br>> Cc: cisco voip<br>> Subject: Re: [cisco-voip] reporting bad service of Cisco TAC<br>><br>><br>> First you need to know that the sts were never meant to support high speed<br>> fax. Whom ever sold them to you should be dropped. Go with202/204 you will<br>> never need help once they are set up.<br>> On Jun 22, 2011 12:38 AM, "Abebe Amare"<br>> <<a href="mailto:abucho@gmail.com%3cmailto:abucho@gmail.com">abucho@gmail.com<mailto:abucho@gmail.com</a>>> wrote:<br>>><br>>> Hello,<br>>><br>>> We have a service contract through a systems integrator and have an open<br>>> TAC case regarding ATA fax issue. But We are getting lousy service and<br>>> inadequate response. How can I report this to Cisco Support?<br>>><br>>> best regards,<br>>><br>>> Abebe Amare<br>>> Snr.Network Engineer<br>>> VivaCell<br>>><br>>> _______________________________________________<br>>> cisco-voip mailing list<br>>> <a href="mailto:cisco-voip@puck.nether.net%3cmailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net</a>><br>>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br>>><br>> With<br>><br>><br>> itevomcid<br>><o:p></o:p></p></div></body></html>