<div>Hello everyone,</div>
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<div>I have a strange issue with a Unity Connection HA cluster I just build for a client .</div>
<div>Cisco Unity Connection version: 8.5.1ES16.11900-16 <br><br>On Cisco MCS7845i4 servers.</div>
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<div>Yesterday I had the error message when I tried to access Reporting in Unity Serviceability, stated sub could not be reached, I also could not get to the web admin page stated "pools exhausted" message thats not the whole message but you get the point.</div>
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<div>Last night I ran the <span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><strong>utils dbreplication forcedatasyncsub command.</strong><font color="#000000"> This destroyed the sub database and forces it to take the backup from the pub cuc server. After the reboot and waited about an hour, the error messages went away on the cuc admin page, i could access reports.</font></span></div>
<p><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><font color="#000000"></font></span> </p>
<div><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">My customer says these messages are still coming into Syslog.</span></div>
<div><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font size="3"><font color="#000000">Jul 19 07:53:27 192.168.42.8 32526: : : 606: <a href="http://pr1unitypub1.client.org">pr1unitypub1.client.org</a>: Jul 19 2011 11:53:27 AM.254 UTC :<span style="mso-spacerun: yes"> </span>%UC_UCEVNT-3-EvtDblsDbeventConnectError: %[AppID=CuCsMgr][ClusterID=][NodeID=pr1unitypub1]: Database synchronization thread in component Miu (pid=18712) was unable to connect to the database notification publisher.<span style="mso-spacerun: yes"> </span>Error 0x80fe006e. 0x80FE006E</font></font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font size="3"><font color="#000000"></font></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font size="3"><font color="#000000">When I look into the pub and run a Utils dbreplications status command I get</font></font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">admin:file view activelog cm/trace/dbl/sdi/ReplicationStatus.2011_07_19_08_41_40.out</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">SERVER ID STATE STATUS QUEUE CONNECTION CHANGED<br>-----------------------------------------------------------------------<br>
g_aa1unitysub1_ccm8_5_1_11900_21 3 Active Connected 0 Jul 18 23:04:05<br>g_pr1unitypub1_ccm8_5_1_11900_21 2 Active Local 0 </font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">end of the file reached</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3"></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">I run this on the Publisher CUC Server.</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3"></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">I do have to say one other thing, The client states there are no dropped packets between these two servers when they look on their firewalls.</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">Ping time between each server from each server to eachother is 24ms avg.</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3"></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">The network is as follows.</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3"></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">CUCPub=====6509====ASA-------<100MB VPN>------ASA======6509====CUC8Sub</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3"></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">And they upgraded their IPS ASA from v8.0.5 to V8.4.1 three weeks ago on the CUCsub side and last week on the CUCpub side.</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">Im about to get on a TAC call but thought some of you experts may have some input. My FW coworker strongly thinks its a fw issue, and I agree, I just need to get the unity TAC engineer stuff out of the way before I run down that hill...</font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3"></font> </p>
<p style="MARGIN: 0in 0in 0pt" class="MsoPlainText"><font color="#000000" size="3">Thanks in Advance</font></p></span></div>
<div><br>-- <br></div>
<div>Greg Wenzel, CCVP</div>
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