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</o:shapelayout></xml><![endif]--></head><body lang=ES-AR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Guys,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>A coworker upgraded a Unity Connection server from v. 2.x to v 8.7, and is having problems. Unity does not record the voicemails in the user´s mailbox, and when he tries to log on to the Service Control Center he gets the error “</span><span class=apple-style-span><span lang=EN-US style='font-size:9.0pt;font-family:"Courier New";color:black'>Unable to communicate with service control center. The password for administrator (the administration account that was created during installation) may be locked out or expired.”<o:p></o:p></span></span></p><p class=MsoNormal><span class=apple-style-span><span lang=EN-US style='font-size:9.0pt;font-family:"Courier New";color:black'><o:p> </o:p></span></span></p><p class=MsoNormal><span lang=EN-US>The troubleshooting guide hast the following solution, but it seems incomplete:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a name=Controlcenter><b><span lang=EN-US style='font-size:18.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Error: Unable to communicate with service control center</span></b></a><b><span lang=EN-US style='font-size:18.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>When logging in to the Serviceability page, this error message is received:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:ES-AR'>Unable to communicate with service control center. The password for appadministrator (the administration account that was created during installation) may be locked out or expired.</span><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a name=cc><b><span lang=EN-US style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Solution</span></b></a><b><span lang=EN-US style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>The cause of this error is that the value of <b>encryptiontype</b> in tbl_credential for the appadministrator is set to 3 instead of 4. Complete these steps in order to make it as a valid application user:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>In order to verify that the encryption type should not be 3 for the appadministrator user, run this command: </span><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:ES-AR'>run cuc dbquery unitydirdb select encryptiontype,objectid from tbl_credential</span><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>In order to change this value to 4, issue this command: </span><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:ES-AR'>run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "4" where objectid = "e875ec01-c090-475d-b7d2-af3be863eedd"</span><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>where Objectid is the ID obtained from the above step.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Reset the password with this command: </span><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:ES-AR'>utils cuc reset password appadministrator</span><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Restart the Cisco Tomcat service.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>The first step seems incomplete, as it has no WHERE clause to select the individual record of the administrator user. (It returns a full table with the encryptiontype of all the users defined, instead of one record) </span></b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>and I am not familiar with the database schema to complete the missing parts<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Has anyone ran into a situation like this?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Thanks,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'>Ariel.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:ES-AR'><o:p> </o:p></span></b></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=899 style='width:674.25pt'><tr style='height:34.5pt'><td valign=top style='padding:0cm 0cm 0cm 0cm;height:34.5pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='mso-fareast-language:ES-AR'> </span><span lang=EN-US style='font-size:12.0pt;mso-fareast-language:ES-AR'><o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm;height:34.5pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#FF3300;mso-fareast-language:ES-AR'>ARIEL ROZA</span></b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#666666;mso-fareast-language:ES-AR'><br></span><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333333;mso-fareast-language:ES-AR'>Advanced Engineering</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:ES-AR'><o:p></o:p></span></p></td></tr><tr style='height:18.0pt'><td width=16 style='width:11.95pt;padding:0cm 0cm 0cm 0cm;height:18.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='mso-fareast-language:ES-AR'> </span><span lang=EN-US style='font-size:12.0pt;mso-fareast-language:ES-AR'><o:p></o:p></span></p></td><td width=883 style='width:662.3pt;padding:0cm 0cm 0cm 0cm;height:18.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#FF3300;mso-fareast-language:ES-AR'>LOGICALIS</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#666666;mso-fareast-language:ES-AR'><br></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:black;mso-fareast-language:ES-AR'>Perú 327 1er Piso - C.A.B.A. - Argentina - </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";mso-fareast-language:ES-AR'>C1067AAG<span style='color:black'><br>Tel/Fax: +54 (11) 4344-0300<br><u><a href="mailto:ariel.roza@la.logicalis.com"><span style='color:blue'>ariel.roza@la.logicalis.com</span></a></u></span><br><u><span style='color:purple'><a href="http://www.la.logicalis.com"><span style='color:blue'>www.la.logicalis.com</span></a></span><span style='color:#FF3300'><br></span><span style='color:purple'><a href="http://www.logicalisnow.com"><span style='color:blue'>www.logicalisnow.com</span></a></span></u></span><span style='font-size:12.0pt;mso-fareast-language:ES-AR'><o:p></o:p></span></p></td></tr><tr style='height:71.25pt'><td width=16 style='width:11.95pt;padding:0cm 0cm 0cm 0cm;height:71.25pt'></td><td width=883 valign=top style='width:662.3pt;padding:0cm 0cm 0cm 0cm;height:71.25pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:green;mso-fareast-language:ES-AR'>Por favor, piense en el medioambiente antes de imprimir este email.</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#666666;mso-fareast-language:ES-AR'> <br></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333333;mso-fareast-language:ES-AR'>La presente información se envía únicamente para el destinatario, y contiene información de carácter CONFIDENCIAL o PRIVLEGIADA.<br>La modificación, retransmisión, difusón, copia u otro uso de esta información por cualquier medio, por personas distintas al destinatario, están estrictamente prohibidas.</span><span style='font-size:12.0pt;mso-fareast-language:ES-AR'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='mso-fareast-language:ES-AR'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>