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<p class="MsoNormal">Hopefully Bennie or someone might know the answer, the transfers are blind transfers:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">“When the receptionist receives a call, she sees the outside Caller ID. When she transfers a call, the recipient sees the description we gave the ARC operator DN’s (Outside Call Transfer 7036). When the recipient answers, they are then
given the outside Caller ID.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There’s no way to cut out that Description/DN and just pass the outside Caller ID all the time?”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have not seen this myself so not sure how this would work, I know on a regular blind transfer the caller id changes as soon as the user presses transfer the second time or hangs up.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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