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<p class="MsoNormal"><span style="color:#1F497D">Jason,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">He says that worked, good to know!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jason Aarons (AM) [mailto:jason.aarons@dimensiondata.com]
<br>
<b>Sent:</b> Thursday, July 21, 2011 12:42 PM<br>
<b>To:</b> Matthew Loraditch; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: CUBAC Question from Colleague<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">From the ARC forums;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">This is how the system works – you essentially see the caller ID of the CTI Port (“Service Device”) until the transfer is complete. This is because Arc puts the call through this CTI Port, to allow the system to perform the advanced call
control features such as recall, camp-on, etc etc<br>
<br>
There is a way to disable this process, and therefore the call bypasses these CTI Ports. Try the following:<br>
<br>
1) Close down the CUEAC Console<br>
2) Open regedit<br>
3) Browse to HKLM>Software>Arc Solutions>Call Connect>Operator>Defaults>Direct transfers<br>
4) Set this to ALL<br>
5) Close the registry editor and try again<br>
<br>
Doing this means that you may lose the transfer recall functionality, however we find that a lot of users do not necessarily need transfer recall nowadays, as the phone users have Forward_No_Answers to Voicemail anyway<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Jason Aarons<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Dimension Data<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">904-338-3245 mobile<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, July 21, 2011 11:00 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CUBAC Question from Colleague<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal">Hopefully Bennie or someone might know the answer, the transfers are blind transfers:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">“When the receptionist receives a call, she sees the outside Caller ID. When she transfers a call, the recipient sees the description we gave the ARC operator DN’s (Outside Call Transfer 7036). When the recipient answers, they are then
given the outside Caller ID.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There’s no way to cut out that Description/DN and just pass the outside Caller ID all the time?”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have not seen this myself so not sure how this would work, I know on a regular blind transfer the caller id changes as soon as the user presses transfer the second time or hangs up.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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