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<p class="MsoNormal"><span style="color:#1F497D">You need to pull the reporting statistic for the current wait time. Then compare that against your threshold, maybe 10 minutes, and then do a select resource to the second group queue, or send to VM or whatever
that alternative treatment that you have defined.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
317.569.4255 Single Number Reach</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
317.569.4201 Fax</span><span style="color:#1F497D"> <br>
<a href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="color:blue"><br>
</span></u><span style="color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> Sunday, July 31, 2011 10:15 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Sample UCCX script for maximum wait-time<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA">I’m in need of a sample UCCX script for maximum wait-time. So if someone has been in the queue for more than 10 minutes, I would to route it to a different queue. Any responses will be appreciated.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Louis Koekemoer</span></b><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Senior Cisco IPT Systems Engineer<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Dimension Data (South Africa)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Cell: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Email:
<a href="mailto:Louis.Koekemoer@dimensiondata.com">Louis.Koekemoer@dimensiondata.com</a>
<o:p></o:p></span></p>
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<a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
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