I am running Unity connection 8.5 but I am pretty sure this is just a newbie issue as opposed to any version. I have created/started an AA script that should allow user to dial extension during standard greeting and route appropriately to the extension. When I try and set the transfer rule to 'Transfer Calls to: extension' radio button it says I must specify an extension. <div>
<br></div><div>It would seem intuitive to set that to extension. It always transfers using the correct extension but goes straight to greeting.</div><div><br></div><div>Any help would be greatly appreciated!</div><div><br>
</div><div>Thanks</div><div>Andy </div>