<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>On the other hand, I like the factory default process for testing system/network changes because it tests things out of the box. I've not done that before and been bitten because the phone had enough of it's configuration to continue without a specific ACL entry. ;)<span><br><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Ryan Ratliff" <rratliff@cisco.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"cisco-voip (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net>, "Jason Aarons (AM)" <jason.aarons@dimensiondata.com><br><b>Sent: </b>Thursday, August 4, 2011 2:34:40 PM<br><b>Subject: </b>Re: [cisco-voip] Cisco IP Phones Problem<br><br><link href="/zimbra/css/msgview.css?v=101215163434" rel="stylesheet">The other thing that's worth pointing out is that factory resets are really supposed to be an action of last resort. It should not be an alternative to actual troubleshooting (ie packet captures, phone logs, etc) because unless you get lucky you'll end up right back where you started (best case) or in a much worse place than you were before (worst case).<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div>-Ryan</div></span>
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<br><div><div>On Aug 4, 2011, at 2:25 PM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium;"><div><div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0);">This has been a very informative thread. It really highlights how something we're used to, although in and of itself has not change, behaves differently when a downstream action has changed.<br><br>I _almost_ installed a new SIP COP file on my TFTP server the other day. Had I done that and performed a factory reset it would have thrown me for a loop as well and it would have been me, not Jason who started this thread. ;)<br><br>Lelio<br><br><span><br><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="Apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<br><span></span><br></span><br><hr id="zwchr"><b>From:<span class="Apple-converted-space"> </span></b>"Ryan Ratliff" <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>><br><b>To:<span class="Apple-converted-space"> </span></b>"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>><br><b>Cc:<span class="Apple-converted-space"> </span></b>"cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class="Apple-converted-space"> </span></b>Thursday, August 4, 2011 2:04:18 PM<br><b>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] Cisco IP Phones Problem<br><br>From the same document I sent earlier.<div><blockquote><span class="content"><h3 class="p_H_Head2"> Performing a Factory Reset</h3><a name="wp1093044"></a><a name="wpmkr1093043"></a><div style="margin: 0px;">When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:</div><a name="wp1093045"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">CTL file—Erased</div><a name="wp1105219"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">LSC—Erased</div><a name="wp1105220"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">User configuration settings—Reset to default values</div><a name="wp1093054"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">Network configuration settings—Reset to default values</div><a name="wp1093055"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">Call histories—Erased</div><a name="wp1093071"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">Locale information—Reset to default values</div><a name="wp1125712"></a><div style="margin: 0px;">•<img src="http://www.cisco.com/en/US/i/templates/blank.gif" alt="" dfsrc="http://www.cisco.com/en/US/i/templates/blank.gif" border="0" width="19" height="2">Phone application—Erased (phone recovers by loading the appropriate default load file (term75.default.loads, term71.default.loads, term70.default.loads, term65.default.loads, or term45.default.loads) depending on the phone model)</div></span></blockquote><div><br></div><div>In the process of recovering the phone application the first thing the phone will do is load whatever the default load on the server DHCP is pointing it to. If that's a SIP load you get SIP and if it's SCCP then you'll get SCCP. After the default load is obtained the phone will reboot to it and then proceed with a normal boot process. If the phone is still provisioned in CUCM (and DHCP option 150 is pointing to the correct server) then it will load whatever load it's SEPmac.cnf.xml file points to. If this is a different load than what the phone got via the default file then it will proceed to upgrade again.</div><div>In the end the phone should be back in the state it was before you did the factory reset, minus whatever problem caused you to do the factory reset. If the problem still exists then you didn't need to do the factory reset to begin with.</div><div><br></div><div>Please feel free to unicast me your SR number and I'll follow up on it.</div><br><div><div style="font-family: Helvetica;">-Ryan</div></div><br><div><div>On Aug 4, 2011, at 1:37 PM, Jason Aarons (AM) wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium;"><div lang="EN-US"><div class="WordSection1" style="page: WordSection1;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">I never expected a restore factory default to do anything but wipe the configured settings (tftp, callamanger,etc) versus downloading a new load and or changing from SCCP/SIP. Is this a bug, since the GUI doesn’t have a way to change whether default load is SCCP vs SIP?</span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">This should be documented somewhere, TAC had no idea and sent me new phones.</span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">The other workaround to create a SCCP device with that MAC also works on a per device basis.</span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0in 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;"><span class="Apple-converted-space"> </span>Ryan Ratliff [mailto:rratliff@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, August 04, 2011 11:38 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Lelio Fulgenzi<br><b>Cc:</b><span class="Apple-converted-space"> </span>Jason Aarons (AM); cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Cisco IP Phones Problem</span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Yup, just install an SCCP load but be aware that it will change device defaults.</div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 13.5pt; font-family: Helvetica,sans-serif; color: black;">-Ryan</span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">On Aug 4, 2011, at 9:29 AM, Lelio Fulgenzi wrote:</div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><br><br><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: 'Lucida Grande',serif;"></span></span></div><div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">Thanks Ryan - That answers my question about how the default load is changed.<br><br>But raises another one, if the last COP you installed was SIP, but you want the default load to be SCCP, how do you go about changing it? Can you simply reinstall the latest SCCP load again?<br><br>Thanks, Lelio<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<br><br></span><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"></span></p><div class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; text-align: center;" align="center"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"><hr id="zwchr" align="center" width="100%" size="2"></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">From:<span class="apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">"Ryan Ratliff" <<a href="mailto:rratliff@cisco.com" target="_blank" style="color: blue; text-decoration: underline;">rratliff@cisco.com</a>><br><b>To:<span class="apple-converted-space"> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: blue; text-decoration: underline;">lelio@uoguelph.ca</a>><br><b>Cc:<span class="apple-converted-space"> </span></b>"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank" style="color: blue; text-decoration: underline;">jason.aarons@dimensiondata.com</a>>, "cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a>)" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class="apple-converted-space"> </span></b>Thursday, August 4, 2011 9:25:35 AM<br><b>Subject:<span class="apple-converted-space"> </span></b>Re: [cisco-voip] Cisco IP Phones Problem<br><br>If you did a factory reset and the phone switched to a SIP load then it just means the default load on the TFTP server was SIP. This will be determined by the last load file you installed via cop file on the server.</span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"> </span></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 13.5pt; font-family: Helvetica,sans-serif; color: black;">-Ryan</span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"> </span></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">On Aug 4, 2011, at 9:20 AM, Lelio Fulgenzi wrote:</span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"><br><br></span><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: 'Lucida Grande',serif;"></span></span></div><div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">That's bizarre.<span class="apple-converted-space"> </span>All the documentation still refers to that key sequence. I wonder if it's something to do with the CCM config that says upgrade to SIP if no SCCP phone exists.<br><br>Were these phones configured in CCM?<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<br><br></span><span style="font-size: 10pt; font-family: Verdana,sans-serif;"></span></p><div class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; text-align: center;" align="center"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"><hr id="zwchr" align="center" width="100%" size="2"></span></div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">From:<span class="apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank" style="color: blue; text-decoration: underline;">jason.aarons@dimensiondata.com</a>><br><b>To:<span class="apple-converted-space"> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: blue; text-decoration: underline;">lelio@uoguelph.ca</a>><br><b>Cc:<span class="apple-converted-space"> </span></b>"cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a>)" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class="apple-converted-space"> </span></b>Thursday, August 4, 2011 9:13:57 AM<br><b>Subject:<span class="apple-converted-space"> </span></b>RE: [cisco-voip] Cisco IP Phones Problem</span></p><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Nope. Saw it with 7942 phones last year with 8.5x load at a customer. I thought I bricked the phone. Did it again. Bricked another phone. Did RMAs as no one could tell me what was wrong. Next customer I did same, noticed under Settings > Device Info it was a SIP load on the phone and put 1-1 together.</span><span style="color: black;"></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Maybe if it’s unplugged from network it won’t do that? Not sure.</span><span style="color: black;"></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div style="border-style: solid none none; border-top: 1pt solid windowtext; padding: 3pt 0in 0in;"><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif; color: black;">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma,sans-serif; color: black;"> </span></span><span style="font-size: 10pt; font-family: Tahoma,sans-serif; color: black;">Lelio Fulgenzi<span class="Apple-converted-space"> </span><a href="mailto:[mailto:lelio@uoguelph.ca]" target="_blank" style="color: blue; text-decoration: underline;">[mailto:lelio@uoguelph.ca]</a><span class="apple-converted-space"> </span><br><b>Sent:</b><span class="apple-converted-space"> </span>Thursday, August 04, 2011 9:11 AM<br><b>To:</b><span class="apple-converted-space"> </span>Jason Aarons (AM)<br><b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Cisco IP Phones Problem</span><span style="color: black;"></span></div></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: black;"> </span></div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">are you joking?<span class="apple-converted-space"> </span><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)</span><span style="color: black;"></span></p><div class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; text-align: center;" align="center"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"><hr align="center" width="100%" size="2"></span></div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">From:<span class="apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;">"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank" style="color: blue; text-decoration: underline;">jason.aarons@dimensiondata.com</a>><br><b>To:<span class="apple-converted-space"> </span></b>"Adewale2" <<a href="mailto:adewale2@yahoo.com" target="_blank" style="color: blue; text-decoration: underline;">adewale2@yahoo.com</a>>,<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a><br><b>Sent:<span class="apple-converted-space"> </span></b>Thursday, August 4, 2011 9:09:04 AM<br><b>Subject:<span class="apple-converted-space"> </span></b>Re: [cisco-voip] Cisco IP Phones Problem<br><br></span><span style="color: black;"></span></p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">That no longer does a factory reset, you just changed to a SIP load.</span><span style="color: black;"></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Register the device in callmanager as a SIP device, then delete and create it as a SCCP device, let it register and it will change loads back to SCCP.</span><span style="color: black;"></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">I’m not sure what the new factory default sequence is, but whoever decided to change the sequence should be reprimanded. It tooks me awhile to figure out what was happening when I thought I was reseting phones back to factory default.</span><span style="color: black;"></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Other option is to RMA the phone and get a SCCP back.</span><span style="color: black;"></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Jason Aarons</span><span style="color: black;"></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Consultant</span><span style="color: black;"></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Dimension Data</span><span style="color: black;"></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">904-338-3245 mobile</span><span style="color: black;"></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></div><div><div style="border-style: solid none none; border-top: 1pt solid windowtext; padding: 3pt 0in 0in;"><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif; color: black;">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma,sans-serif; color: black;"> </span></span><span style="font-size: 10pt; font-family: Tahoma,sans-serif; color: black;"><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip-bounces@puck.nether.net</a><span class="apple-converted-space"> </span><a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]" target="_blank" style="color: blue; text-decoration: underline;">[mailto:cisco-voip-bounces@puck.nether.net]</a><span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Adewale2<br><b>Sent:</b><span class="apple-converted-space"> </span>Thursday, August 04, 2011 8:59 AM<br><b>To:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>[cisco-voip] Cisco IP Phones Problem</span><span style="color: black;"></span></div></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: black;"> </span></div><div style="margin-bottom: 12pt;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: black;"> </span></div></div><table class="MsoNormalTable" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="padding: 0in;" valign="top"><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Hello ,</div></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> I am having problem with Cisco IP Phones i used factory reset ( 123456789*0#) for; It is just showing Upgrading and Cisco Logo.</div></div></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Could anyone advice on what to do please</div></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Thanks in Advance</div></div></div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Addy </p></div></td></tr></tbody></table><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: black;"><br><br></span><span style="color: white;">itevomcid</span><span style="color: black;"></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline;">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><span style="color: black;"></span></div></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 13.5pt; font-family: 'Lucida Grande',serif; color: black;">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline;">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Verdana,sans-serif; color: black;"> </span></div></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline;">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></div><br></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></div></span></div><br></div></div></body></html>