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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I never expected a restore factory default to do anything but wipe the configured settings (tftp, callamanger,etc) versus downloading a new load and or changing from SCCP/SIP. Is this a bug, since the GUI doesn’t have a way to change whether default load is SCCP vs SIP?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This should be documented somewhere, TAC had no idea and sent me new phones.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The other workaround to create a SCCP device with that MAC also works on a per device basis.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff [mailto:rratliff@cisco.com] <br><b>Sent:</b> Thursday, August 04, 2011 11:38 AM<br><b>To:</b> Lelio Fulgenzi<br><b>Cc:</b> Jason Aarons (AM); cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> Re: [cisco-voip] Cisco IP Phones Problem<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Yup, just install an SCCP load but be aware that it will change device defaults.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>-Ryan<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Aug 4, 2011, at 9:29 AM, Lelio Fulgenzi wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'><o:p></o:p></span></span></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Thanks Ryan - That answers my question about how the default load is changed.<br><br>But raises another one, if the last COP you installed was SIP, but you want the default load to be SCCP, how do you go about changing it? Can you simply reinstall the latest SCCP load again?<br><br>Thanks, Lelio<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class=apple-converted-space> </span><br> - LFJ (with apologies to Mr. Popeil)<br><br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><hr size=2 width="100%" align=center id=zwchr></span></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>From:<span class=apple-converted-space> </span></span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>"Ryan Ratliff" <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>><br><b>To:<span class=apple-converted-space> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br><b>Cc:<span class=apple-converted-space> </span></b>"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>>, "cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class=apple-converted-space> </span></b>Thursday, August 4, 2011 9:25:35 AM<br><b>Subject:<span class=apple-converted-space> </span></b>Re: [cisco-voip] Cisco IP Phones Problem<br><br>If you did a factory reset and the phone switched to a SIP load then it just means the default load on the TFTP server was SIP. This will be determined by the last load file you installed via cop file on the server.<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>-Ryan<o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>On Aug 4, 2011, at 9:20 AM, Lelio Fulgenzi wrote:<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br><br></span><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'><o:p></o:p></span></span></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>That's bizarre.<span class=apple-converted-space> </span>All the documentation still refers to that key sequence. I wonder if it's something to do with the CCM config that says upgrade to SIP if no SCCP phone exists.<br><br>Were these phones configured in CCM?<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class=apple-converted-space> </span><br> - LFJ (with apologies to Mr. Popeil)<br><br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><hr size=2 width="100%" align=center id=zwchr></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>From:<span class=apple-converted-space> </span></span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>><br><b>To:<span class=apple-converted-space> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br><b>Cc:<span class=apple-converted-space> </span></b>"cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class=apple-converted-space> </span></b>Thursday, August 4, 2011 9:13:57 AM<br><b>Subject:<span class=apple-converted-space> </span></b>RE: [cisco-voip] Cisco IP Phones Problem<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Nope. Saw it with 7942 phones last year with 8.5x load at a customer. I thought I bricked the phone. Did it again. Bricked another phone. Did RMAs as no one could tell me what was wrong. Next customer I did same, noticed under Settings > Device Info it was a SIP load on the phone and put 1-1 together.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Maybe if it’s unplugged from network it won’t do that? Not sure.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Lelio Fulgenzi <a href="mailto:[mailto:lelio@uoguelph.ca]">[mailto:lelio@uoguelph.ca]</a><span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Thursday, August 04, 2011 9:11 AM<br><b>To:</b><span class=apple-converted-space> </span>Jason Aarons (AM)<br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] Cisco IP Phones Problem</span><span style='color:black'><o:p></o:p></span></p></div></div></div><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>are you joking?<span class=apple-converted-space> </span><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class=apple-converted-space> </span><br> - LFJ (with apologies to Mr. Popeil)</span><span style='color:black'><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><hr size=2 width="100%" align=center></span></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>From:<span class=apple-converted-space> </span></span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>"Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>><br><b>To:<span class=apple-converted-space> </span></b>"Adewale2" <<a href="mailto:adewale2@yahoo.com" target="_blank">adewale2@yahoo.com</a>>,<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Sent:<span class=apple-converted-space> </span></b>Thursday, August 4, 2011 9:09:04 AM<br><b>Subject:<span class=apple-converted-space> </span></b>Re: [cisco-voip] Cisco IP Phones Problem<br><br></span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>That no longer does a factory reset, you just changed to a SIP load.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Register the device in callmanager as a SIP device, then delete and create it as a SCCP device, let it register and it will change loads back to SCCP.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’m not sure what the new factory default sequence is, but whoever decided to change the sequence should be reprimanded. It tooks me awhile to figure out what was happening when I thought I was reseting phones back to factory default.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Other option is to RMA the phone and get a SCCP back.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason Aarons</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Consultant</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dimension Data</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>904-338-3245 mobile</span><span style='color:black'><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span><a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]" target="_blank">[mailto:cisco-voip-bounces@puck.nether.net]</a><span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>Adewale2<br><b>Sent:</b><span class=apple-converted-space> </span>Thursday, August 04, 2011 8:59 AM<br><b>To:</b><span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] Cisco IP Phones Problem</span><span style='color:black'><o:p></o:p></span></p></div></div></div><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><div style='margin-bottom:12.0pt'><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><div><p class=MsoNormal>Hello ,<o:p></o:p></p></div><div><div><p class=MsoNormal> I am having problem with Cisco IP Phones i used factory reset ( 123456789*0#) for; It is just showing Upgrading and Cisco Logo.<o:p></o:p></p></div></div><div><div><p class=MsoNormal>Could anyone advice on what to do please<o:p></o:p></p></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><p class=MsoNormal>Thanks in Advance<o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Addy <o:p></o:p></p></div></td></tr></table><div><p class=MsoNormal><span style='color:black'><br><br></span><span style='color:white'>itevomcid</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><span style='color:black'><o:p></o:p></span></p></div></div></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Lucida Grande","serif";color:black'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p></div></div></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>