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On 08/09/2011 03:47 PM, Wes Sisk wrote:
<blockquote cite="mid:4E419CF9.5090102@cisco.com" type="cite">I
don't want to jump to conclusions but this comes to mind:
<br>
CSCto78441 7962 phones are going off-hook and then on-hook 400
milliseconds later
<br>
</blockquote>
<br>
The bug report certainly describes the symptom... I will look out
for it happening again and next time, I will have someone try a
couple of these, probably beginning with the wall mount tab thing...
I suppose one could add some weight to the handset, too.<br>
<br>
Thanks again!<br>
<br>
Robert<br>
<br>
====================<br>
<br>
<br>
<h6 class="alt-2"> CSCto78441 Bug Details
</h6>
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<td colspan="2" style="font-size:88%;padding:8px 8px 8px
8px"> <span> <strong> 7962 phones are going off-hook
and then on-hook 400 milliseconds later </strong> </span>
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<td style="font-size:88%;padding:0px 8px 8px 8px"
valign="top"> <span> <b>Symptom:</b><br>
7962 phones are going off hook and then on hook 400
milliseconds later, which prevents the user from
answering the call properly. This behavior can be seen
in the SDI traces:<br>
<br>
11:33:42.540 |StationInit: (0000030)
OffHook.|1,100,49,1.584290<br>
<br>
and then back on hook roughly 400 milliseconds later:<br>
<br>
11:33:42.981 |StationInit: (0000030)
OnHook.|1,100,49,1.584297<br>
<br>
<b><b>Conditions</b>:</b><br>
This can occur on 7942 or 7962, and is more likely to
occur when the phone is sitting at a steep angle and
especially with a sidecar attached.<br>
<br>
<b>Workaround:</b><br>
1. Invert the wall mount tab to be in wall mount mode.<br>
<br>
2. Reduce the angle at which the phone is sitting by
two notches. This may not be possible if a sidecar is
mounted.<br>
<br>
3. Do not use a handset, use only a headset.<br>
<br>
4. Open a case with Cisco Customer Service or Cisco
Technical support to have the affected handsets
replaced. </span></td>
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