My specific issue was:<div><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: rgb(255, 255, 255); "><h6 class="alt-2" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 2px; padding-right: 9px; padding-bottom: 2px; padding-left: 9px; background-color: rgb(204, 204, 204); font-size: 11px; color: rgb(0, 0, 0); border-top-width: 1px; border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: solid; border-right-style: solid; border-bottom-style: solid; border-left-style: solid; border-top-color: rgb(204, 204, 204); border-right-color: rgb(204, 204, 204); border-bottom-color: rgb(204, 204, 204); border-left-color: rgb(204, 204, 204); ">
CSCtc32123 Bug Details</h6><form name="btkAlternateDataForm" method="post" action="http://tools.cisco.com/Support/BugToolKit/search/saveAltDetails.do?method=saveAlternateData" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">
<div class="sitecopy" style="font-family: Arial, Helvetica, sans-serif; margin-left: 0px; margin-right: 0px; "><table width="100%" border="0" cellspacing="2" cellpadding="5" style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">
<tbody><tr style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; vertical-align: top; "><td colspan="2" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-left: 8px; padding-right: 8px; color: black; font-size: 11px; padding-top: 8px; padding-bottom: 8px; ">
<span><strong>UCCX 7.x Select Resource Step reaches 1000 step max and fails.</strong></span></td></tr><tr style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; vertical-align: top; ">
<td valign="top" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-left: 8px; padding-right: 8px; color: black; font-size: 11px; padding-top: 0px; padding-bottom: 8px; "><span><b>Symptom:</b><br style="line-height: 11px; ">
UCCX 7.0(1)SR04 script application reaches max step 1000 and causing exception. It works sometimes under smaller loads. Logs show the following example multiple times.<br style="line-height: 11px; "><br style="line-height: 11px; ">
Interruption Handler: Select Resource (--Triggering Contact-- from CSQ )<br style="line-height: 11px; ">08869: 3226496: Sep 29 15:40:40.567 EDT %MIVR-ENG-7-UNK:Execute step of Task 21000021008 :<br style="line-height: 11px; ">
<br style="line-height: 11px; "><b><b>Conditions</b>:</b><br style="line-height: 11px; ">Heavy call volume load.<br style="line-height: 11px; ">Version:<br style="line-height: 11px; ">CCM - 7.x<br style="line-height: 11px; ">
UCCX - 7.0(1)SR04_Build0443<br style="line-height: 11px; "><br style="line-height: 11px; "><b>Workaround:</b><br style="line-height: 11px; ">An ES (ES2) is available on CCO for UCCX 7.0(1)SR4 at <a href="http://www.cisco.com/cgi-bin/special.cgi" target="_blank" style="color: rgb(0, 51, 153); font-size: 11px; text-decoration: underline; ">http://www.cisco.com/cgi-bin/special.cgi</a> </span></td>
</tr></tbody></table></div></form></span><br><div class="gmail_quote">On Tue, Aug 16, 2011 at 5:54 PM, Fuermann, Jason <span dir="ltr"><<a href="mailto:jason.f@shsu.edu">jason.f@shsu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I think I may be experiencing this issue right now, got versions or a bug number?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> Tuesday, August 16, 2011 1:42 PM<br><b>To:</b> Ed Leatherman<br><b>Cc:</b> Cisco VOIP<br><b>Subject:</b> Re: [cisco-voip] oddball UCCX thing<u></u><u></u></span></p><div><div></div><div class="h5"><p class="MsoNormal">
<u></u> <u></u></p><p class="MsoNormal" style="margin-bottom:12.0pt">I had an instance of this a few weeks ago, where we were hitting something similar (maybe this is what you referring the the NetPro Forums) where we'd get an error in the UCCX logs saying that it's had too many steps, and the call would get lost (Agents would display Reserved when they were supposed to be ringing, but were not actually ringing). We had to get a upgrade that basically replaced a single DLL file and restarted the UCCX service.<u></u><u></u></p>
<div><p class="MsoNormal">On Tue, Aug 16, 2011 at 8:21 AM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<u></u><u></u></p><p class="MsoNormal">I'm having a strange problem (aren't they all) with some agents in<br>
uccx (7.0.1SR5) being stuck in reserved state when they take calls.<br>They never go into busy state.<br><br>This seems to be different than the "Agent Stuck in Reserved" issues<br>i'm reading about on netpro forums etc. They get the call and are able<br>
to handle it fine - but from CSD's point of view they just show up as<br>reserved rather than busy - even in the agent logs. It's like for<br>these certain agents UCCX doesn't realize the transfer is completed.<br>
<br>Seems to only be certain agents accounts, i can have them log in at<br>the same workstation with a different account (ext mobility) and<br>behaves normally. Going to take a look into some log files this<br>morning when I have a chance.<br>
<span style="color:#888888"><br>--<br>Ed Leatherman<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><u></u><u></u></p></div><p class="MsoNormal"><u></u> <u></u></p></div></div></div>
</div></blockquote></div><br></div>