<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div>How's the performance on Finesse?</div><div><br></div><div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "><div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "><font size="2" face="Arial"><hr size="1"><b><span style="font-weight:bold;">From:</span></b> Dennis Heim <Dennis.Heim@cdw.com><br><b><span style="font-weight: bold;">To:</span></b> Daniel <dan.voip@danofive.id.au><br><b><span style="font-weight: bold;">Cc:</span></b> "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br><b><span style="font-weight: bold;">Sent:</span></b> Saturday, August 20, 2011 5:32 PM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] UCCX HA expectations<br></font><br><meta http-equiv="x-dns-prefetch-control"
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<div class="yiv2041949947MsoNormal"><span style="font-size:11.0pt;color:#1F497D;">CAD failover is always 2 minutes. CTI-OS with CCE is much more resilant.</span></div>
<div class="yiv2041949947MsoNormal"><span style="font-size:11.0pt;color:#1F497D;"> </span></div>
<div class="yiv2041949947MsoNormal"><span style="font-size:10.0pt;color:#1F497D;">Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
317.569.4255 Single Number Reach</span><span style="font-size:10.0pt;color:#1F497D;"><br>
317.569.4201 Fax</span><span style="font-size:11.0pt;color:#1F497D;">
<br>
<a rel="nofollow" ymailto="mailto:dennis.heim@cdw.com" target="_blank" href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt;">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;color:blue;"><br>
</span></u><span style="font-size:11.0pt;color:#1F497D;"><a rel="nofollow" target="_blank" href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span></div>
<div class="yiv2041949947MsoNormal"><span style="font-size:11.0pt;color:#1F497D;"> </span></div>
<div class="yiv2041949947MsoNormal"><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;"> Daniel [mailto:dan.voip@danofive.id.au]
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<b>Sent:</b> Saturday, August 20, 2011 5:21 PM<br>
<b>To:</b> Dennis Heim<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX HA expectations</span></div>
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<div class="yiv2041949947MsoNormal"><span style="font-size:10.0pt;">Could you explain this a bit more please?</span></div>
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<div class="yiv2041949947MsoNormal"><span style="">Are you saying that with CCX and CAD the failover time is 2min+ but with CCE its not?</span></div>
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<div class="yiv2041949947MsoNormal"><span style="">CCX and CAD failover 2min+</span></div>
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<div class="yiv2041949947MsoNormal"><span style="">CCE and CTI-OS agent soft phone is faster?</span></div>
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<div class="yiv2041949947MsoNormal">On Sat, Aug 20, 2011 at 2:40 PM, Dennis Heim <<a rel="nofollow" ymailto="mailto:Dennis.Heim@cdw.com" target="_blank" href="mailto:Dennis.Heim@cdw.com">Dennis.Heim@cdw.com</a>> wrote:</div>
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<div class="yiv2041949947MsoNormal" style=""><span style="font-size:11.0pt;color:#1F497D;">That is pretty much CAD, failover time is pretty long. Within the CCE folks where they have the option of CTI-OS, this is one of the
reasons they recommend against cad is the 2 minute+ failover time.</span></div>
<div class="yiv2041949947MsoNormal" style=""><span style="font-size:11.0pt;color:#1F497D;"> </span></div>
<div class="yiv2041949947MsoNormal" style=""><span style="font-size:10.0pt;color:#1F497D;">Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
<a rel="nofollow">317.569.4255</a> Single Number Reach<br>
<a rel="nofollow">317.569.4201</a> Fax</span><span style="font-size:11.0pt;color:#1F497D;">
<br>
<a rel="nofollow" ymailto="mailto:dennis.heim@cdw.com" target="_blank" href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt;">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;color:blue;"><br>
</span></u><span style="font-size:11.0pt;color:#1F497D;"><a rel="nofollow" target="_blank" href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span></div>
<div class="yiv2041949947MsoNormal" style=""><span style="font-size:11.0pt;color:#1F497D;"> </span></div>
<div class="yiv2041949947MsoNormal" style=""><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;">
<a rel="nofollow" ymailto="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<a rel="nofollow" ymailto="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Daniel<br>
<b>Sent:</b> Friday, August 19, 2011 5:16 PM<br>
<b>To:</b> <a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX HA expectations</span></div>
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<div class="yiv2041949947MsoNormal" style=""><span style="font-size:10.0pt;">Hi All,</span></div>
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<div class="yiv2041949947MsoNormal" style=""><span style="font-size:10.0pt;">We're currently testing HA on two new UCCX 8.5.1 boxes. If we pull the network cable out of the primary server the desktop CAD takes more than 3 minutes
to recognise this outage and connects to the secondary. During this time of between 3 - 5 minutes the CAD is completely unresponsive, it eventually connects to the secondary and all is good. Also while the primary is down if you start CAD fresh and login it
also takes some time. Once we put the network cable back in the fallback to the primary on CAD is instant.</span></div>
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<div class="yiv2041949947MsoNormal" style=""><span style="font-size:10.0pt;">Are these normal results? is this expected?</span></div>
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<div class="yiv2041949947MsoNormal" style=""><span style="font-size:10.0pt;">thanks,</span></div>
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<div class="yiv2041949947MsoNormal" style=""><span style="font-size:10.0pt;">Daniel</span></div>
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