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<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi JoJo<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>The customer said it work
before. They use SMTP relay (smarthost) to send email. Below is the log
success/failure log information. Attachment is the log also<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Successful Log: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Date Time:
08/25/2011 14:16:50.039<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>MailBox:
ivan.wong@dimensiondata.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>File:
diag_SMTP_00000043.uc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Fail Log:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Date Time:
08/25/2011 14:17:39.121<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>MailBox:
fanny.chan@bocigroup.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>File:
diag_SMTP_00000043.uc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
JoJo JoJo [mailto:barrerj1@hotmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 25, 2011
2:50 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">ccielab@groupstudy.com</st1:PersonName>;
<st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName>;
davidytk@netvigator.com; barrerj1@gmail.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: Unity Connection
Problem with Lotus Notes</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-US style='font-size:
10.0pt;font-family:Tahoma'><br>
David,<br>
<br>
I'm assuming this was working before and, <br>
<br>
1. The issue can be recreated<br>
2. Not all voicemail/emails with Attachments are failing<br>
3. You need to ensure UC is sending the proper email message format to
smarthost, or the smarthost or SMTP Relay is somehow changing/updating the
format.<br>
4 In order to gather additional info you will need to enable SMTP traces in UC,
leave 3 messages in a row and gather the traces<br>
<br>
How to enable UC SMTP Traces<br>
<br>
Enable SMTP traces (Connection Serviceability > SMTP (all levels) )and set<br>
an external email address as the relayed address; then leave 3 test<br>
voicemails.<br>
To gather the traces with RTMT go to Trace and Log Central > Collect logs
><br>
Connection SMTP Server<br>
<br>
5 Post trace results so we can review<br>
<br>
Hope this helps.<br>
<br>
Jojo<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-US style='font-size:
10.0pt;font-family:Tahoma'>> From: davidytk@netvigator.com<br>
> To: <st1:PersonName w:st="on">ccielab@groupstudy.com</st1:PersonName>; <st1:PersonName
w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
> Subject: Unity Connection Problem with Lotus Notes<br>
> Date: Wed, 24 Aug 2011 23:58:53 +0800<br>
> <br>
> Hi All<br>
> <br>
> <br>
> <br>
> Our customer faces a problem about Unity Connection (7.1.3) with Lotus<br>
> Notes. When someone left voicemail to DN, the UC will send an email with<br>
> attachment to Lotus Notes. Sometimes, the email server receives the email<br>
> with attachment. Sometimes the email server receives the email, but the<br>
> attachment (wav file) is in the body of the email instead as attachment.<br>
> <br>
> <br>
> <br>
> Does this problem related to UC or Lotus Notes, does anyone face this
before<br>
> ?<br>
> <br>
> <br>
> <br>
> Thanks<br>
> <br>
> Best Regards<br>
> <br>
> David<br>
> <br>
> <br>
> Blogs and organic groups at http://www.ccie.net<br>
> <br>
> _______________________________________________________________________<br>
> Subscription information may be found at: <br>
> http://www.groupstudy.com/list/CCIELab.html<br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-US style='font-size:
10.0pt;font-family:Tahoma'><br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 6406 (20110824) __________<br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></font></p>
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