<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Nick is correct, we offer 50% off for any users migrating from the old Attendant Console which was available in CUCM version 7 and previous.<div><br></div><div>The version of console which you go for is very dependent on the user requirements. As Scott has pointed out there is a high end Arc Premium Solutions which is probably too feature rich for your requirements, however there is 3 flavor's of Cisco Unified Attendant Consoles which i am sure one of which will meet your needs.</div><div><br></div><div><b>Cisco Unified Enterprise Attendant Console</b> - scalable to 25 concurrent operators with a directory of up to 100,000 entries</div><div><b>Cisco Unified Business Attendant Console</b> - scalable to 6 concurrent operators with a directory of up to 500 entries</div><div><b>Cisco Unified Department Attendant Console</b> - designed for team-based answering functions with each department having up to 2 operators and 150 directory entries</div><div><br></div><div>You can find more information on these products at the following link:</div><div><br></div><div><a href="http://www.cisco.com/en/US/products/ps7282/">http://www.cisco.com/en/US/products/ps7282/</a></div><div><br></div><div>All of the solutions are supported within a virtualized environment as long as they meet the minimum requirements, you can find more information on requirements at the following link:</div><div><br></div><div><a href="http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html">http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html</a></div><div><br></div><div>All of the Cisco Unified Attendant Consoles can be downloaded from <a href="http://www.cisco.com/go/ac">www.cisco.com/go/ac</a> and come with a 5 day evaluation license. At any time after installation you can go back to the website and request a further 60 day evaluation license.</div><div><br></div><div>If you have any further questions then please let me know.</div><div><br></div><div><div>
<span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">Kind Regards</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">Jamie Gale</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">Technical Marketing Engineer, Cisco Unified Attendant Consoles</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">Arc Solutions, onsite at Cisco</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">IP Communications Business Unit</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">D +1 919 392 4671</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">M +1 919 699 4910</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">Join the Cisco Unified Attendant Console Forum at Arc Solutions! <a href="http://forum.arcsolutions.com/forumdisplay.php?f=4">http://forum.arcsolutions.com/forumdisplay.php?f=4</a></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; ">For corporate legal information go to:</span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><a href="http://www.cisco.com/web/about/doing_business/legal/cri/index.html">http://www.cisco.com/web/about/doing_business/legal/cri/index.html</a></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span><span class="Apple-style-span" style="font-family: Helvetica; "><br></span></div><div><blockquote type="cite"><div bgcolor="#FFFFFF"><div><br></div><blockquote type="cite"><div><b>From:</b> Nick Matthews <<a href="mailto:matthnick@gmail.com">matthnick@gmail.com</a>><br><b>Date:</b> August 25, 2011 23:23:39 EDT<br><b>To:</b> Corbett Enders <<a href="mailto:cenders@homesbyavi.com">cenders@homesbyavi.com</a>><br><b>Cc:</b> "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject:</b> <b>Re: [cisco-voip] Attendant Consoles...</b><br><br></div></blockquote><div></div><blockquote type="cite"><div><span>For what it's worth there is a pricing incentive (I believe 50% off)</span><br><span>for upgrading customers for the ARC attendant console because it's not</span><br><span>free anymore. At least it was last fiscal year (Cisco), and I think</span><br><span>it has been continued.</span><br><span></span><br><span>-nick</span><br><span></span><br><span>On Thu, Aug 25, 2011 at 3:43 PM, Corbett Enders <<a href="mailto:cenders@homesbyavi.com">cenders@homesbyavi.com</a>> wrote:</span><br><blockquote type="cite"><span>I’ve not researched further, and the lack of a “built-in” attendant console</span><br></blockquote><blockquote type="cite"><span>is what will keep me at version 7.x for the foreseeable future.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>From: Carlos Ortiz [mailto:COrtiz@sscincorporated.com]</span><br></blockquote><blockquote type="cite"><span>Sent: Thursday, August 25, 2011 12:03 PM</span><br></blockquote><blockquote type="cite"><span>To: Bill Riley; Corbett Enders; 'Scott Voll'; 'Saboor Khan'</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Cc: <a href="mailto:cisco-voip@puck.nether.net"></a><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span>Subject: RE: [cisco-voip] Attendant Consoles...</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>I wanted to revive this thread to see if anyone has any updates or successes</span><br></blockquote><blockquote type="cite"><span>to report. I’m listing the Cisco AC replacements I have found including one</span><br></blockquote><blockquote type="cite"><span>free one. However, we haven’t gotten the free one to work yet and there is</span><br></blockquote><blockquote type="cite"><span>no tech support (Go figure). I really don’t want a complicated system</span><br></blockquote><blockquote type="cite"><span>either. I just need basic operator drag, drop transfer functions. Our</span><br></blockquote><blockquote type="cite"><span>already expensive Cisco CVP/UCCE setup routes most inbound calls</span><br></blockquote><blockquote type="cite"><span>automatically. The operator is only there for people who don’t know where</span><br></blockquote><blockquote type="cite"><span>they want to go.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span><a href="http://Evot.net/">Evot.net</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Free version: <a href="http://apps.evot.net/nexus/"></a><a href="http://apps.evot.net/nexus/">http://apps.evot.net/nexus/</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Hosted Version <a href="http://www.evot.net/applications/hostedconsole"></a><a href="http://www.evot.net/applications/hostedconsole">http://www.evot.net/applications/hostedconsole</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Others:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span><a href="http://www.bridgeoc.com/">http://www.bridgeoc.com/</a> - (I might try this free 60 day trial and $1500</span><br></blockquote><blockquote type="cite"><span>price if I can’t get the free one to work)</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span><a href="http://www.andtek.com/communications-products-anddesktopac-business.html">http://www.andtek.com/communications-products-anddesktopac-business.html</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span><a href="http://www.imagicle.com/home/tabid/384/language/en-us/default.aspx">http://www.imagicle.com/home/tabid/384/language/en-us/default.aspx</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span><a href="http://www.iqnetsolutions.com/Cisco_MainPage.htm?gclid=CKHKicGcuKoCFVEI2god8SZIbA">http://www.iqnetsolutions.com/Cisco_MainPage.htm?gclid=CKHKicGcuKoCFVEI2god8SZIbA</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>From: <a href="mailto:cisco-voip-bounces@puck.nether.net"></a><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Bill Riley</span><br></blockquote><blockquote type="cite"><span>Sent: Wednesday, July 20, 2011 6:23 PM</span><br></blockquote><blockquote type="cite"><span>To: 'Corbett Enders'; 'Scott Voll'; 'Saboor Khan'</span><br></blockquote><blockquote type="cite"><span>Cc: <a href="mailto:cisco-voip@puck.nether.net"></a><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span>Subject: Re: [cisco-voip] Attendant Consoles...</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>It does not include any Consoles.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>CUBAC is a separate product.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>From: <a href="mailto:cisco-voip-bounces@puck.nether.net"></a><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Corbett Enders</span><br></blockquote><blockquote type="cite"><span>Sent: Wednesday, July 20, 2011 5:13 PM</span><br></blockquote><blockquote type="cite"><span>To: Scott Voll; Saboor Khan</span><br></blockquote><blockquote type="cite"><span>Cc: <a href="mailto:cisco-voip@puck.nether.net"></a><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span>Subject: Re: [cisco-voip] Attendant Consoles...</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Free is my goal. The one included with CM from 7.x and prior is all that we</span><br></blockquote><blockquote type="cite"><span>need. I don’t want additional licensing costs nor do I want to set up yet</span><br></blockquote><blockquote type="cite"><span>another server to support 3rd party software.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>I did a quick search, and it would appear that CM 8.x includes Cisco Unified</span><br></blockquote><blockquote type="cite"><span>Business Attendant Console. Does that compare to the Cisco Attendant console</span><br></blockquote><blockquote type="cite"><span>we use on 7.x?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>From: Scott Voll [mailto:svoll.voip@gmail.com]</span><br></blockquote><blockquote type="cite"><span>Sent: Wednesday, July 20, 2011 3:46 PM</span><br></blockquote><blockquote type="cite"><span>To: Saboor Khan</span><br></blockquote><blockquote type="cite"><span>Cc: Corbett Enders; <a href="mailto:cisco-voip@puck.nether.net"></a><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span>Subject: Re: [cisco-voip] Attendant Consoles...</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>I think there are a few different ones out there.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>What are you looking for?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>I have used the ARC version. Very high end. Can do, script, monitor, ACD,</span><br></blockquote><blockquote type="cite"><span>etc. just about anything you want.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Currently we are looking at using Cuci-Lync. or CUPS might do the same.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>How much do you want to pay?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>--Scott</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>On Wed, Jul 20, 2011 at 12:44 PM, Saboor Khan <<a href="mailto:saboor.khan@gmail.com">saboor.khan@gmail.com</a>> wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Cisco Recommend us Vista Point</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>On Wed, Jul 20, 2011 at 2:59 PM, Corbett Enders <<a href="mailto:cenders@homesbyavi.com">cenders@homesbyavi.com</a>></span><br></blockquote><blockquote type="cite"><span>wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>What are you listers using for attendant consoles? I’ve heard that the</span><br></blockquote><blockquote type="cite"><span>console included in 7.x is no longer in 8.x… so we’re staying back on</span><br></blockquote><blockquote type="cite"><span>7.1.2 for now.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Corbett Enders</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>_______________________________________________</span><br></blockquote><blockquote type="cite"><span>cisco-voip mailing list</span><br></blockquote><blockquote type="cite"><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>_______________________________________________</span><br></blockquote><blockquote type="cite"><span>cisco-voip mailing list</span><br></blockquote><blockquote type="cite"><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>CONFIDENTIALITY NOTICE: This email and any documents, files or previous</span><br></blockquote><blockquote type="cite"><span>e-mail messages attached to it, may contain privileged and confidential</span><br></blockquote><blockquote type="cite"><span>information and/or Protected Health Information (PHI) intended solely for</span><br></blockquote><blockquote type="cite"><span>the use of Social Service Coordinators, LLC and the recipient(s) named</span><br></blockquote><blockquote type="cite"><span>above. If you are not the intended recipient, or the employee or agent</span><br></blockquote><blockquote type="cite"><span>responsible for delivering this message to the intended recipient, you are</span><br></blockquote><blockquote type="cite"><span>hereby notified that any review, dissemination, distribution, printing or</span><br></blockquote><blockquote type="cite"><span>copying of this email message and/or any attachments is STRICTLY PROHIBITED.</span><br></blockquote><blockquote type="cite"><span>If you have received this transmission in error, please notify the sender</span><br></blockquote><blockquote type="cite"><span>immediately, with a copy to <a href="mailto:compliance@sscincorporated.com">compliance@sscincorporated.com</a> and permanently</span><br></blockquote><blockquote type="cite"><span>delete this email and any attachments.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>_______________________________________________</span><br></blockquote><blockquote type="cite"><span>cisco-voip mailing list</span><br></blockquote><blockquote type="cite"><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br></blockquote><blockquote type="cite"><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><span></span><br><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></div></blockquote></div><br></div></div></blockquote></div><br></body></html>