<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">What version of UCCX? <div><br></div><div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Aug 29, 2011, at 11:58 PM, davidytk wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="ZH-TW" link="blue" vlink="blue" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div class="Section1" style="page: Section1; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; ">Hi Ryan<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; ">From UCCX system, we are running in HA. If either (first node / second node) crash. We need to replace a new server. How can I rejoin the HA service after I clear install the server.<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; ">I can’t find any document related to restore whole system (for clear server). Is it only restore the update configuration and the HA will auto synchronized.<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; ">Thanks<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; ">Best Regards<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; ">David<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="1" color="navy" face="Arial"><span lang="EN-US" style="font-size: 9pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div><div class="MsoNormal" align="center" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; text-align: center; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><hr size="2" width="100%" align="center" tabindex="-1"></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><b><font size="2" face="Tahoma"><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma; font-weight: bold; ">From:</span></font></b><font size="2" face="Tahoma"><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma; "><span class="Apple-converted-space"> </span>Ryan Ratliff [mailto:rratliff@cisco.com]<span class="Apple-converted-space"> </span><br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Tuesday, August 30, 2011 12:02 AM<br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span>davidytk<br><b><span style="font-weight: bold; ">Cc:</span></b><span class="Apple-converted-space"> </span>'Nathan Richie';<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a>;<span class="Apple-converted-space"> </span><a href="mailto:ccielab@groupstudy.com" style="color: blue; text-decoration: underline; ">ccielab@groupstudy.com</a><br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Restore for Cisco Voice Server</span></font><span lang="EN-US"><o:p></o:p></span></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; ">As with most things there is a gap between what you<span class="Apple-converted-space"> </span><b><span style="font-weight: bold; ">can</span></b> do and what you<span class="Apple-converted-space"> </span><b><span style="font-weight: bold; ">should</span></b> do. With voice servers and UC applications the latter group includes those things that Cisco will help you with should you try it and something goes wrong.<o:p></o:p></span></font></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; ">Only the DRS backup and restore process on<span class="Apple-converted-space"> </span><a href="http://cisco.com/" style="color: blue; text-decoration: underline; ">cisco.com</a><span class="Apple-converted-space"> </span>is supported by TAC. Any other method you choose to try (hd cloning, ghost, pulling a drive from a raid array, etc)<span class="Apple-converted-space"> </span><b><span style="font-weight: bold; ">may</span></b><span class="Apple-converted-space"> </span>work for you but has not been tested by anyone in Cisco and TAC won't help you with issues deriving from such a restore.<o:p></o:p></span></font></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div><div><span style="orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; "><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="4" color="black" face="Helvetica"><span lang="EN-US" style="font-size: 13.5pt; font-family: Helvetica; color: black; ">-Ryan<o:p></o:p></span></font></div></div></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; ">On Aug 28, 2011, at 1:04 AM, davidytk wrote:<o:p></o:p></span></font></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div><div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; ">Hi Nathan<br><br>From UCCX/CUCM/UC system, if whole server (first node / second node) crash,<br>I need to replace a server. Can you do the following thing to resume<br>immediately.<br><br>1.<span class="apple-tab-span"> <span class="Apple-converted-space"> </span></span>Hard disk clone for the whole system (windows & UCCX) before crash<br>2.<span class="apple-tab-span"> <span class="Apple-converted-space"> </span></span>If either server crash, I insert the clone hard disk to the replaced<br>server.<br>3.<span class="apple-tab-span"> <span class="Apple-converted-space"> </span></span>Restore the configuration from DRS and resume the service.<br><br>Can anyone advise?<br><br>Thanks<br>Best Regards<br>David<br><br>-----Original Message-----<br>From: Nathan Richie [mailto:nathanr@boice.net]<span class="Apple-converted-space"> </span><br>Sent: Sunday, August 28, 2011 2:44 AM<br>To: davidytk;<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a>;<span class="Apple-converted-space"> </span><a href="mailto:ccielab@groupstudy.com" style="color: blue; text-decoration: underline; ">ccielab@groupstudy.com</a><br>Subject: RE: Restore for Cisco Voice Server<br><br>Have you checked the Disaster/Recovery Guides for these servers? They have<br>all the information you need. In my opinion, it is very straight forward<br>and works really well.<br><br>Regards,<br><br>Nathan Richie<br>CCIE #27910<br><br>-----Original Message-----<br>From:<span class="Apple-converted-space"> </span><a href="mailto:nobody@groupstudy.com" style="color: blue; text-decoration: underline; ">nobody@groupstudy.com</a><span class="Apple-converted-space"> </span>[mailto:nobody@groupstudy.com] On Behalf Of<br>davidytk<br>Sent: Saturday, August 27, 2011 10:22 AM<br>To:<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a>;<span class="Apple-converted-space"> </span><a href="mailto:ccielab@groupstudy.com" style="color: blue; text-decoration: underline; ">ccielab@groupstudy.com</a><br>Subject: Restore for Cisco Voice Server<br><br>Hi Team<br><br><br><br>I would like any step for restore the publisher for Callmanager , Unity<br>Connection and UCCX in case the system crash. I have the configuration of<br>each for the server. Any tricky step for restore the publisher ?<br><br><br><br>Thanks<br><br>Best Regards<br><br>David<br><br><br>Blogs and organic groups at<span class="Apple-converted-space"> </span><a href="http://www.ccie.net/" style="color: blue; text-decoration: underline; ">http://www.ccie.net</a><br><br>_______________________________________________________________________<br>Subscription information may be found at:<br><a href="http://www.groupstudy.com/list/CCIELab.html" style="color: blue; text-decoration: underline; ">http://www.groupstudy.com/list/CCIELab.html</a><br><br><br><br><br><br><br><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature<br>database 6416 (20110827) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com/" style="color: blue; text-decoration: underline; ">http://www.eset.com</a><br><br><br><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature<br>database 6416 (20110827) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com/" style="color: blue; text-decoration: underline; ">http://www.eset.com</a><br><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></p></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size: 12pt; "><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6419 (20110829) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com/" style="color: blue; text-decoration: underline; ">http://www.eset.com</a><o:p></o:p></span></font></div></div><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6420 (20110829) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com/" style="color: blue; text-decoration: underline; ">http://www.eset.com</a><br></div></span></div><br></div></body></html>