<html><head><base href="x-msg://24/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Tomcats runs the ccmuser app. that queries IMS for authentication. Use RTMT or CLI to grab traces and take a peak:<div><br></div><div>Cisco CCMUser Web Service<br> activelog tomcat/logs/ccmuser/log4j/ccmuser.log</div><div><br></div><div>Cisco Tomcat Security Logs<br> activelog tomcat/logs/security/log4j/security*.*</div><div><br></div><div>You could be hitting</div><div>CSCtj50884 Tomcat - java.lang.OutOfMemoryError due to large number of RTMT requests</div><div>as it affects 8.0.3 base</div><div><br></div><div>For more diagnostic information try the CLI command 'utils diagnose module tomcat' and review the resulting log file.</div><div><br></div><div>/wes</div><div><br><div><div>On Sep 1, 2011, at 1:25 PM, Wellnitz, Erick A. wrote:</div><br class="Apple-interchange-newline"><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">CUCM version 8.0.3<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Periodically users report an inability to log into the user options page. Restarting tomcat resolves the issue but the user options page is the only item controlled by Tomcat which stops working. EM, directory and admin page function normally.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">I looked through the bug toolkit and didn’t find anything seeming to fit this description.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Has anyone encountered this and found a solution? <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(51, 51, 51); ">ERICK A. WELLNITZ<span class="Apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Arial, sans-serif; "><br><span style="color: rgb(51, 51, 51); ">Network Engineer</span><br><b><span style="color: rgb(131, 166, 189); ">Katten Muchin Rosenman LLP</span></b><br><span style="color: rgb(51, 51, 51); ">525 W. Monroe Street / Chicago, IL 60661-3693</span><br><span style="color: rgb(51, 51, 51); ">p / (312) 577-8041<span class="Apple-converted-space"> </span></span><br></span><a href="mailto:erick.wellnitz@kattenlaw.com" style="color: blue; text-decoration: underline; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(51, 51, 51); ">erick.wellnitz@kattenlaw.com</span></a><span style="font-size: 10pt; font-family: Arial, sans-serif; "><span class="Apple-converted-space"> </span>/<span class="Apple-converted-space"> </span></span><a href="http://www.kattenlaw.com/" style="color: blue; text-decoration: underline; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(51, 51, 51); ">www.kattenlaw.com</span></a><span style="font-size: 10pt; font-family: Arial, sans-serif; "></span><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div><table><tbody><tr><td bgcolor="#ffffff"><font color="#000000"><pre>===========================================================
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