<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Matthew,<div><br></div><div>You can change the order in which the numbers are displayed by going into Option-Preferences and then selecting Alternate Numbers on the left hand side. You will then see the display order of the numbers on the right hand side and can use the up and down arrows to reorder accordingly.<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><br>Kind Regards<br><br>Jamie Gale<br>Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>Arc Solutions, onsite at Cisco<br>IP Communications Business Unit<br><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>D +1 919 392 4671<br>M +1 919 699 4910<br><br>Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4<br><br>This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.<br><br>For corporate legal information go to:<br>http://www.cisco.com/web/about/doing_business/legal/cri/index.html<br><br><br><br><br></span>
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<br><div><div>On Sep 1, 2011, at 4:15 PM, Matthew Berry wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
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<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">Just finished deploying CUEAC 8.6 for a customer. As usually occurs, the receptionist wants to tweak the look of CUEAC.</font></div>
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<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">One of her biggest frustrations she has is the order in which CUEAC displays alternate contact numbers. It displays the mobile number on Row1 and the main extension
on Row2. This requires the receptionist to manually select the main extension before she can hit [Return] to transfer the call.</font></div>
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<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">Alternate Contact Details</font></div>
<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">=================================</font></div>
<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">[Mobile]<span class="Apple-tab-span" style="white-space: pre; ">
</span>- <span class="Apple-tab-span" style="white-space: pre; "> </span>1-XXX-XXX-XXXX</font></div>
<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">[Main Ext]<span class="Apple-tab-span" style="white-space: pre; ">
</span>-<span class="Apple-tab-span" style="white-space: pre; "> </span>30001</font></div>
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<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">Does anyone know of a way to change the order these numbers are listed in? </font></div>
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<div>Screenshot: <a href="http://www.ciscovoiceguru.com/wp-screenshots/Voila_Capture54.png">http://www.ciscovoiceguru.com/wp-screenshots/Voila_Capture54.png</a> </div>
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<div style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" face="Calibri">My guess is no, but I am asking anyway. She'd like me to get this escalated to John Chambers (no joke – verbatim quote).</font></div>
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Thanks!<br>
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Matthew Berry, CCIE #26721 (Voice) <br>
CDW | Sr. Unified Communications Engineer <br>
Single Number Reach: +1.763.592.5987 <br>
Email: <a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a><br>
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<div><b>Note: I will be on vacation from Sept 7-20 with no access to voicemail or email.</b></div>
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