<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I'd guess that from a Jtapi or CTI perspective one side thinks the phone is unregistered. The logout/login triggers an update from CTI to UCCX and is just like resetting the phone. <div><br></div><div>In the Jtapi, mivr, or CTI logs there will be a specific error code for the failure that will give you a better idea of what's going on. You'd need traces going back overnight to get root cause most likely.</div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Sep 8, 2011, at 9:37 AM, Matthew Loraditch wrote:</div><br class="Apple-interchange-newline"><div>My workaround was just tell the agents to logout and login to EM but my agents phones are 7942s and 7945s<br><br><br>Matthew Loraditch, CCVP, CCNA, CCDA<br>1965 Greenspring Drive<br>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at www.heliontechnologies.com <br>Support Issue? Email support@heliontechnologies.com for fast assistance!<br><br><br>-----Original Message-----<br>From: Arlene Smyth [mailto:arlene.smyth@sheridanc.on.ca] <br>Sent: Thursday, September 08, 2011 9:34 AM<br>To: Matthew Loraditch<br>Subject: Re: [cisco-voip] UCCX: Agents with EM Can't login unless....<br><br>Hi Matthew,<br>I was reading your post and I had this issue with an agent using a 9951..you said there was a work around..can you tell me what this is?? I disassociated and reassociated the device to the rmjtapi account but to no avail.<br>I look forward to hearing back from you.<br>Arlene<br>Sent wirelessly from my BlackBerry device on the Bell network.<br><br>-----Original Message-----<br>From: Matthew Loraditch <MLoraditch@heliontechnologies.com><br>Sender: cisco-voip-bounces@puck.nether.net<br>Date: Thu, 08 Sep 2011 12:43:22 <br>To: cisco-voip@puck.nether.net<cisco-voip@puck.nether.net><br>Subject: [cisco-voip] UCCX: Agents with EM Can't login unless....<br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br><br><br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br><br></div></div><br></div></body></html>