
<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><br>Kind Regards<br><br>Jamie Gale<br>Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>Arc Solutions, onsite at Cisco<br>IP Communications Business Unit<br><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>D +1 919 392 4671<br>M +1 919 699 4910<br><br>Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4<br><br>This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.<br><br>For corporate legal information go to:<br>http://www.cisco.com/web/about/doing_business/legal/cri/index.html<br><br><br><br><br></span>

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<br><div><div>On Sep 9, 2011, at 3:56 AM, Rab wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Jamie, could we get a copy of that ppt doc for future reference please or can you make it available somewhere, ARC Forums perhaps?<br><br>Sent from my iPad<br><br>On 8 Sep 2011, at 21:06, Thomas Bader <<a href="mailto:tbader@netcologne.de">tbader@netcologne.de</a>> wrote:<br><br><blockquote type="cite">Hi Jamie,<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">thanks for this document. The explanation is pretty straight forward.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Any ideas regarding the presence status? Any troubleshooting hints?<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">All the best,<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Thomas<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><blockquote type="cite">Thomas,<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">In order for the BLF to work there are a few rules of thumb which need to be followed, I have attached a powerpoint which explains this.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><E164 BLF Explanation.pptx><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Kind Regards<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Jamie Gale<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Technical Marketing Engineer, Cisco Unified Attendant Consoles<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Arc Solutions, onsite at Cisco<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">IP Communications Business Unit<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">D +1 919 392 4671<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">M +1 919 699 4910<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Join the Cisco Unified Attendant Console Forum at Arc Solutions! <a href="http://forum.arcsolutions.com/forumdisplay.php?f=4">http://forum.arcsolutions.com/forumdisplay.php?f=4</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">For corporate legal information go to:<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><a href="http://www.cisco.com/web/about/doing_business/legal/cri/index.html">http://www.cisco.com/web/about/doing_business/legal/cri/index.html</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">On Sep 7, 2011, at 4:01 PM, Thomas Bader wrote:<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Dear All,<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">below you find a snippet from the <br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Cisco Unified Business/Department Attendant Console User Guide Version 8.6.1.x Page 1-12:<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><PastedGraphic-1.tiff><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Neither the Presence nor the BLF seems to be working. <br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">In the environment in question the same issues appear. <br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">The following settings are used:<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">- shared lines between the phones and the CUPC<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">- the User Principal Name as the CUCM User ID<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">- E.164 as the users phone number whereas the phones DN is just a 5 digit number<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">The BLF issue is described a couple of times in the ARC forum. If I manually enter the phones Device Name per user, then the BLF is working. So I do have a workaround, but I am looking for a solution.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">For the presence issue I am looking for either a workaround or a solution. I heard that there is a very similar issue in the ARC Premium. <br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Any hints or troubleshooting tips to solve the problems are welcome.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">All the best,<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Thomas_______________________________________________<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">cisco-voip mailing list<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Thomas Bader<br></blockquote><blockquote type="cite">Justinian Str. 1<br></blockquote><blockquote type="cite">50679 K�ln<br></blockquote><blockquote type="cite">0221/3378511<br></blockquote><blockquote type="cite">0179/1152318<br></blockquote><blockquote type="cite"><a href="mailto:tbader@netcologne.de">tbader@netcologne.de</a><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">_______________________________________________<br></blockquote><blockquote type="cite">cisco-voip mailing list<br></blockquote><blockquote type="cite"><a href="mailto:cisco-voip@puck.nether.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