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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Mathew,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span lang=EN-US>They login and out of EM? Had a couple of random people with this, this morning. This is 8.5.1SU1. Had not seen this before in 8.0.2. The error they got was the JTAPI one where it says it can’t control your phone, which normally I only see if the UCCX app users in CUCM don’t have access to the agent’s phone.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I had this a month or so ago on 8.0.2.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>From the TAC Case:<o:p></o:p></span></p><p class=MsoNormal style='margin-left:5.25pt'><span lang=EN-US style='color:#1F497D'>When the agent is login to the EM, it is supposed to send the db notification to all the ctimanager servers in the cluster. However,in our case when the agent is login to the EM, the db change notification does not send to the sub1 (x.x.x.x) which is the subscriber where the phone is registered to. The db change notification is successfully passed to the ctimanager service on sub2 (x.x.x.x).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:5.25pt'><span lang=EN-US style='color:#1F497D'>DB change notification is sending to the ctimanager on sub2 but not sub1:<o:p></o:p></span></p><p class=MsoNormal style='margin-left:5.25pt'><span lang=EN-US style='color:#1F497D'>001241824 |2011/08/02 09:05:51.971 |200 |SdlSig |DirDeviceChangeNotify |ready |CtiManager(4,200,17,1) |CTIDbAccess(4,200,21,1) | |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] Type=257 Device Pkid=ac9c0566-40e9-a648-d2ae-295ecce896c5 Device name=SEP40D4EBEF2BCA User Pkid=6027ee0c-d887-4ada-9c4d-3567ce77c7c7 User Id=CCRM EMTypes=2<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tried restarting ctimanager and dbmonitor to no avail, ended up having to restart the subscriber.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>In my case if users re-tried they would eventually get in so restarts could wait until a maintenance window.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It is SR618572291 for those who can see these things..<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Aaron Daniels<o:p></o:p></span></p></div></body></html>