<html><body bgcolor="#FFFFFF"><div>Yep, TAC needs to get with root to use CET tool. If you're HA then it is more of a pain because you need to stop the services cluster wide so the invalid licenses don't replicate back from the HA server when they remove the old ones.</div><div><br><br></div><div><br>On Sep 12, 2011, at 1:08 PM, "Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have case 619027445 open.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">My co-worker says that TAC has to remote in and run the UCCX CET tool to remove the key that became invalid with the DNS enablement (set network domain), just uploading a correct key is not enough.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Happy, Happy, Joy, Joy.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff [mailto:rratliff@cisco.com] <br><b>Sent:</b> Monday, September 12, 2011 1:50 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] UCCX 8.5.1(SU1) file license list or display/remove license keys via GUI?<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Last I checked UCCX implemented the license mac for both physical and virtual machines. <o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">The 'file' commands related to license were removed because UCCX uses a different license mechanism and they didn't work. There is supposed to be a 'show' command to view the license but I haven't dug it up yet.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p><div><div><p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">-Ryan<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><div><p class="MsoNormal">On Sep 12, 2011, at 11:29 AM, Jason Aarons (AM) wrote:<o:p></o:p></p></div><p class="MsoNormal"><br><br><span class="apple-style-span"><span style="font-size:13.5pt;font-family:"Lucida Grande","serif""><o:p></o:p></span></span></p><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">UCCX 8.5 cmplatform didn’t get the file list license and other file x fixes? You can’t view/remove the installed .lic files from the AppAdmin GUI?</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">It running on a MCS-7825 and I did do a set network domain<span class="apple-converted-space"> </span><a href="http://company.com/"><a href="http://company.com">company.com</a></a><span class="apple-converted-space"> </span>and rebooted. It’s not virtual so I didn’t expect the license mac to change but it did change and is causing the grace period.<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">admin:file list license<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Executed command unsuccessfully<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">No valid command entered<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">admin:file view license<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Executed command unsuccessfully<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">No valid command entered<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">admin:show version active<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Active Master Version: 8.5.1.11001-35<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Active Version Installed Software Options:<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">ciscouccx.851SU1.cop<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">ciscouccx.851SU1RecMonFixes.cop<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">admin:<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">CSCsw17906 Need 'file list license' and 'file get license' commands should have:<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">file list license<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">file view license<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">file get license<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><image001.png><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jason Aarons</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Consultant</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p></div><div><p class="MsoNormal"><span 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