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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>In the Agent Desktop > Reporting > Agent E-mail Detailed Display (Agent Real Time Displays) we are getting complaints on the number of emails completed are not accurate on their agent. Supervisor Desktop showing same thing. Multiple Agents.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Screen shot attached, this agent had handled more than a 25 emails. I even sent in an email to the Email CSQ, the Agent handled it, I got her reply email that flows thru EEM, yet the counter never incremented properly. Worked fine in UCCX 7.0(1)SR5. We upgraded over weekend to UCCX8.5<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> UCCX 8.5(1)SU1 with all patches on cisco.com released as of Sept 13 2011<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>admin:show version active<o:p></o:p></p><p class=MsoNormal>Active Master Version: 8.5.1.11001-35<o:p></o:p></p><p class=MsoNormal>Active Version Installed Software Options:<o:p></o:p></p><p class=MsoNormal>ciscouccx.851SU1.cop<o:p></o:p></p><p class=MsoNormal>ciscouccx.851SU1RecMonFixes.cop<o:p></o:p></p><p class=MsoNormal>admin:<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>CAD Premium 8.5.1.111<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>