<html><body bgcolor="#FFFFFF"><div>We are having a similar issue. With sip integration. So far I went to cluster management and stopped the second server. That fixed our problem, however I'm still troubleshooting with TAC to get a resolution</div><div><br></div><div>For other customer we have the same issue, with sip integration and unified messaging, the issue started happening after an ip address change and by splitting the servers across the wan upgraded to 8.6 and so far it fixed the problem<br><br>Enviado desde mi iPhone</div><div><br>El Sep 14, 2011, a las 20:17, Dennis Heim <<a href="mailto:Dennis.Heim@cdw.com">Dennis.Heim@cdw.com</a>> escribió:<br><br></div><div><span></span></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Are yo integrated via skinny or sip? If skinny can you phones dial the mwi on/off numbers?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
317.569.4255 Single Number Reach</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
317.569.4201 Fax</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
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<a href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"><br>
</span></u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/"><a href="http://cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Gregory Wenzel<br>
<b>Sent:</b> Wednesday, September 14, 2011 8:13 PM<br>
<b>To:</b> Paul; <a href="mailto:Cisco-voip@puck.nether.net"><a href="mailto:Cisco-voip@puck.nether.net">Cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> Re: [cisco-voip] Has anyone come across MWI just stop working ?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">No database issues, bounced servers made secondary primary still no mwi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#002F5E">Gregory Wenzel | Solutions Engineer</span></b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#002F5E"> |
<b>Global Reach: 856-599-8647</b> | <b>Fax: 781-687-6692</b><br>
Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New Jersey | New York City | Philadelphia | San Diego | Texas | Washington DC<br>
</span><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.itsolutions.conres.com/"><span style="font-size:8.0pt;font-family:"Arial","sans-serif"">IT Solutions</span></a></span></b><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">
| </span></b><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.itsolutions.conres.com/ps"><span style="font-size:8.0pt;font-family:"Arial","sans-serif"">Professional Services</span></a></span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">Systems & Network Integration Professionals since 1962<br>
A certified woman-owned business. WBENC Certificate 2005111735<br>
ISO 9001:2008 Certificate Registration No. 10003304<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.itsolutions.conres.com/ps"><span style="font-size:8.0pt;font-family:"Arial","sans-serif"">GWENZEL@CONRES.COM</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">CCVP, CCDA, CS-IPTDS, CCNA, CCNP-Voice</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Paul [mailto:asobihoudai@yahoo.com]
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<b>Sent:</b> Wednesday, September 14, 2011 11:11 PM<br>
<b>To:</b> Gregory Wenzel; <a href="mailto:Cisco-voip@puck.nether.net"><a href="mailto:Cisco-voip@puck.nether.net">Cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> Re: [cisco-voip] Has anyone come across MWI just stop working ?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">no DB issues?<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">I had a situation like this.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">I bounced the MWI service, forced sub to become primary, then make pub primary again and then forced an MWI synchronize and everything seemed to work again.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> Gregory Wenzel <<a href="mailto:gwenzel@conres.com"><a href="mailto:gwenzel@conres.com">gwenzel@conres.com</a></a>><br>
<b>To:</b> <a href="mailto:Cisco-voip@puck.nether.net"><a href="mailto:Cisco-voip@puck.nether.net">Cisco-voip@puck.nether.net</a></a><br>
<b>Sent:</b> Wednesday, September 14, 2011 7:34 PM<br>
<b>Subject:</b> [cisco-voip] Has anyone come across MWI just stop working ?<br>
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</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">I just got off a Tac case who the Engineer was extremely helpful as TAC is great for.
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">TAC is escalating this up to the Developers.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Running Active version: 8.5.1ES16.11900-16<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Single inbox works great<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Reset mwi on the system and in the port groups<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Running HA in Active Active<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Servers have been operating for over 1400 hours without a problem.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">No changes have been made to the system, no upgrades, nothing changed.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Hardware is not UCS, is MCS7845 series<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Stopped and started Connection Notifier<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Port status monitor shows that MWI never goes out after a message is left.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Problem just started today.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">As last resort we reloaded the Primary HA server.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Greg<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#002F5E">Aka
<a href="mailto:gwenzit@gmail.com"><a href="mailto:gwenzit@gmail.com">gwenzit@gmail.com</a></a></span></b><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><br>
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