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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>So here’s what the end user is claiming:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From their laptop when they are on our network:<o:p></o:p></p><p class=MsoNormal>CM to CM – 2 way<o:p></o:p></p><p class=MsoNormal>CM to PRI – 2 way<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From their laptop when they VPN in (cisco vpn client):<o:p></o:p></p><p class=MsoNormal>CM to CM – 2 way<o:p></o:p></p><p class=MsoNormal>CM to PRI – 1 way audio<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>My initial guess is that the IP communicator client is outthinking itself and changing the codec to something that our Voice Gateway doesn’t understand or isn’t expecting, but only when it’s via VPN. Not quite sure how to test this yet.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Suggestions on where to start?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>JonM<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>