<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Last=TCP-timeout<div><br></div><div>That seems pretty clear. Phone tried to send a message to CUCM and never received TCP ACK. Most likely over a poor network connection (wireless?). Possibly this phone has geometric TCP enabled where others have it disabled?</div><div><br></div><div>CSCsm81227 Allow Geometric TCP phone failover to be configurable</div><div><br></div><div>This affects the rate and timing of TCP retries.</div><div><br></div><div>regards,</div><div>Wes</div><div><br><div><div>On Sep 16, 2011, at 9:43 AM, Abebe Amare wrote:</div><br class="Apple-interchange-newline">Dears,<br><br>I have included the debug message from one of the phones<br><br> 15:44:19 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 14:00:24 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
14:01:05 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 14:01:05 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 14:00:30 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
14:01:01 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 14:01:01 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 18:23:29 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
18:24:30 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 18:35:57 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 18:35:57 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout: CTFFile.tlv<br>
18:35:57 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 18:35:57 17: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=KeepaliveTO<br> 18:37:22 14: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=UCM-closed-TCP<br>
18:37:22 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 18:37:22 14: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=UCM-closed-TCP<br> 18:38:38 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br>
18:41:22 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 18:42:22 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 18:42:47 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
18:42:47 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 18:43:53 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 18:48:24 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
18:49:20 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 18:49:47 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 18:49:51 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br>
18:50:39 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 18:52:16 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout<br> 19:01:44 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
19:02:21 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 19:02:21 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 20:51:25 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
20:51:57 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 20:51:57 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 13:19:45 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
13:20:16 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 13:20:16 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 15:35:48 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
15:36:18 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 15:36:18 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 19:40:18 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
19:40:48 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 19:40:48 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 11:07:04 23: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Reset-Restart<br>
19:20:44 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 19:21:15 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback<br> 10:18:31 23: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Reset-Restart<br>
14:00:32 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br> 14:00:36 23: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Reset-Restart<br> 15:51:29 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout<br>
<br>regards,<br><br>Abebe<br><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Abebe Amare</b> <span dir="ltr"><<a href="mailto:abucho@gmail.com">abucho@gmail.com</a>></span><br>
Date: Fri, Sep 16, 2011 at 4:02 PM<br>Subject: 7975 reset problem<br>To: cisco voip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><br><br>Dears,<br><br>I have few 7975 IP Phones which reset by themselves randomly. They reside in an office which has a wireless connection to the Call Manager location. All other phones (7911, 7941 and 7962) in the same office don't exhibit the same problem. Could this be a firmware issue?<br>
<br>CM version : 6.1.3.1000-16<br>Device firmware: SCCP75.8-4-2S<br><br>best regards,<br><font color="#888888"><br>Abebe Amare<br><br><br>
</font></div><br>
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