<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>I think you'll find issues with any contact centre software. The important thing is to come up with a set of requirements you need, want, can't live without, etc and see how they measure up. Some general comments:<br><ul><li>N-1 compatibility: although this is getting better, you'll find yourself completing upgrades on both your CUCM and UCCx installations at the same time. If not, you'll have to stage them.</li><li>reports: I think the canned reports are not as granular as some people would like, especially if you're trying to plan for staffing</li><li>v7 vs v8: v7 is still Windows based, v8+ will be appliance based. it closes off database access a bit so any custom work you have done will likely need to be re-evaluated, i.e. database dips for custom reports with CrystalReports<br></li></ul>I'm sure others will also contribute and/or correct me where I'm off...<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Bantz John F" <BantzJohnF@johndeere.com><br><b>To: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Tuesday, October 4, 2011 9:59:25 AM<br><b>Subject: </b>[cisco-voip] anyone using Unified Contact Center Express<br><br><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">Hello group,</p><p class="MsoNormal"> </p><p class="MsoNormal">Anyone using Unified Contact Center Express? Can you give me any pros or cons to using this package, anything to watch out for? We have a business unit in Australia that has a Call Manager, and they want to add functionality. For all of our major call center locations, we are Avaya. We are not looking to move away from Cisco there so replacing it with Avaya is right out. We do have the option of extending one of our Avaya systems out there using ACD soft-phones, but we want to explore all of our options.</p><p class="MsoNormal"> </p><p class="MsoNormal">Since we are talking about basic ACD functionality (prompting, routing & queuing) for less than 100 people, we thought about contact center express.</p><p class="MsoNormal"> </p><p class="MsoNormal">I have heard good things and bad things about this package, but I am keeping an open mind and want to get the groups opinion.</p><p class="MsoNormal"> </p><p class="MsoNormal">What has your experience been with it? Would you recommend using it or looking at other solutions?</p><p class="MsoNormal"> </p><p class="MsoNormal">Thanks<br>John Bantz<br>John Deere - Global Infrastructure Services<br>515-267-4628 - office</p><p class="MsoNormal">515-314-6478 - cell<br><a href="mailto:BantzJohnF%40JohnDeere.Com" target="_blank"><span style="color: rgb(30, 102, 174);">BantzJohnF@JohnDeere.Com</span></a></p><p class="MsoNormal"><br><span style="font-size: 8pt;">CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.</span><br><br></p><p class="MsoNormal"> </p></div><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div></body></html>