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<p class="MsoNormal"><span style="color:#1F497D">FYI…we resolved by restarting the CCX Engine.
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Wellnitz, Erick A.<br>
<b>Sent:</b> Wednesday, October 05, 2011 9:55 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] ip phone agent issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a single agent unable to change state. When trying to go from not ready to ready we see the following error:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">“Cannot change agent state because the phone is out of service”
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m not as familiar with IP Phone agent as I am with CAD.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is version 8.0<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">ERICK A. WELLNITZ
</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
<span style="color:#333333">Network Engineer</span><br>
<b><span style="color:#83A6BD">Katten Muchin Rosenman LLP</span></b></span><o:p></o:p></p>
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