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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'>I’ve had a similar
experience. Out of app 800 phones – mostly 7940, 7960 - running full time for 8
years, the percentage of failures is minimal, even the 7905s and the few sidecars
we have. There have been a few <span class=SpellE>hookswitch</span> issues,
port failures and sudden unexplained deaths, but most of the time these phones
rock! Recently I’ve had some 7940s with broken stands so I cannibalize those
that die of other causes. We have just a few 7961s – one with a <span
class=SpellE>hookswitch</span> issue, and like you are replacing 796x failures
with the 7962 which so far is problem free for us.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Lucida Handwriting";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:#1F497D;mso-no-proof:yes'>Faye Day</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:#1F497D;mso-no-proof:yes'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial Black","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:#1F497D;mso-no-proof:yes'>Wilson County Technology Services</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;
mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>Assistant
Director</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:#1F497D;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>(252)
206-1024<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>(252)
265-5960 fax</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-fareast-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:#1F497D;mso-no-proof:yes'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>Opinions
in this message may not represent the policy of Wilson County. Email
correspondence to and from me, in connection with the transaction of public
business, is subject to the North Carolina Public Records Law and may be
disclosed to third parties.</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:
"Times New Roman";color:#1F497D;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Thursday, October 06, 2011 12:59 PM<br>
<b>To:</b> Mark Pratt<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Phones-Life expectancy<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>I've had 7960's installed since
2004 and aside from an occasional problem they are still chugging along. We've
had way more issues with the 79X1's - mostly hook switch issues. I would
guesstimate that we've replaced 100 or so total for hardware issues and 75-80%
of those are 7961's. about 7000 total phones.<br>
<br>
I'm hoping the 79x2's prove to be better - we're at the point where when we
send 7961's to TAC they just replace them with 62's.<br>
<br>
7911/12's I don't think i've replaced any - but much smaller sample size. They
tend to be more lightly used where we place those models.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Thu, Oct 6, 2011 at 12:48 PM, Mark Pratt <<a
href="mailto:Mark.Pratt@wageworks.com">Mark.Pratt@wageworks.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>All,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Anyone
got any input into average life expectancy of the 79XX series of phones? <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We
have had our 7960’s now for about 5 years and starting to see an upturn in the
number of units experiencing failures of different types (and yes they are
EOL).<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any
input on newer models? <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
have been googling but did not find any info. I know environment/users have a
lot to do with it. Just trying to get a “average” if possible.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Mark<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<o:p></o:p></p>
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