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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The reason you need to deal with off premise providers all has to do with the way 911 calls are currently routed in the carrier network. When you dial 911 in a traditional environment, your call is processed through what is called a Selective Router. Your caller ID is passed to that Selective Router which takes your phone number and validates that number against the MSAG (Master Street Address Guide). The MSAG returns an address for your phone number and the SR can then deliver your call to the appropriate PSAP (Public Safety Answering Point) for your location.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>All this works great right now in the enterprise environment for callers that are physically located in the place where the call server is located. When you have remote workers, say a branch office in another town or state, if all the calls are processed at my host call server, then you can’t get that 911 call to the proper SR for processing. So, if I am in my Atlanta office, but using a SIP phone attached to my California pbx, the call will naturally want to go out over my SIP or PRI lines in California, hitting the California SR’s, and not able to get my call to the Atlanta PSAP where I am located.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The way to overcome that is to have local trunking in the branch offices to be used in the event 911 is called. So I could have a gateway, like Audiocodes as example in my Atlanta office. I’m still placing my calls through my VPN access to my California office, but my pbx is programmed to send that call back to my gateway in Atlanta and use the local trunking attached to send the call out in the event I dial 911 only, thereby getting me to the SR for my state and getting me to the proper PSAP.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If there is no local trunking, or if I was just working out of my basement or something, then that is when you really have no alternative but to send all your 911 calls for the remote locations out a SIP trunk and send to a provider like 911 Enable, RedSky, or my favorite company for that purpose, 911ETC. The 911 calls then land in what is called a Voice Positioning Center, which takes the 911 call and then routes it to the proper PSAP from there. Now, there is a much deeper discussion we could get into that describes that whole process, and different vendors use different procedures, but not doing that right now. There are tools you can force your at home workers to input their location data before they launch their soft client, etc., but that is not always effective because people are inherently lazy and may not actually fill it out or update it if they change locations. You get charged I believe $75 for each 911 call they process.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have presenters and presentations that go deeper into this stuff if anyone wants to go deep. My company develops applications for 911 to include discovery for VoIP clients in a customer network and on site notification for 911 calls. This is stuff you need to really pay attention to as there are laws now in 17 states that dictate how you must handle 911 calls from your enterprise environment and to what level of granularity you need to pinpoint where that caller is located. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Specifically speaking to Microsoft Lync, their default answer for 911 is to send all your 911 calls to 911 Enable and you must purchase the 911 Enable appliance to manage all that. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>In the future with NG911, these type of problems go away. As the PSAP’s become NG911 enabled and can accept SIP calls directly without converting SIP to CAMA trunks, you will be able to insert all the location details in the SIP header of the call. Your SIP carrier will be able to route the call to the appropriate ESRP (Emergency Services Routing Proxy) and through what is called ESI Net in the 911 field, be able to route your call to the proper PSAP based upon the information in the SIP header, effectively putting those guys and the VPC’s out of business. The roadblock to all this of course is bureaucracy and money.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tim<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Tim Kenyon<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>President<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Conveyant Systems, Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tel: +1.770.339.1085<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Fax: +1.770.339.1462<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>www.conveyant.com<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>tim@conveyant.com<o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:red'>Ask us about Conveyant's all new E911 offerings!<o:p></o:p></span></i></b></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>"Vision, without execution, is hallucination".<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thomas Edison<o:p></o:p></span></i></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Norton, Mike<br><b>Sent:</b> Friday, October 07, 2011 12:58 PM<br><b>To:</b> Matt Slaga (AM); Scott Voll; Rick Gilliam<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Hosted E911 over SIP<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes, it is interesting that you bring that up. Do you have any info/links on that? A potential Lync pilot project on the horizon is actually part of the reason I’m looking for an E911 solution. I thought it just had to be to a SIP trunk, not necessarily to an off-premise provider. I.e., a SIP trunk to an on-premise CER-like product would still work... at least, that was my thinking.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-- <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike Norton<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I.T. Support<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Peace Wapiti School Division No. 76<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Helpdesk: 780-831-3080<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Direct: 780-831-3076<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Matt Slaga (AM) [mailto:matt.slaga@dimensiondata.com] <br><b>Sent:</b> October-07-11 6:53 AM<br><b>To:</b> Norton, Mike; Scott Voll; Rick Gilliam<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Hosted E911 over SIP<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Just for FYI, with Microsoft Lync, hosted E911 service is the only supported solution. Thought that would be interesting to bring up.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Norton, Mike<br><b>Sent:</b> Thursday, October 06, 2011 6:58 PM<br><b>To:</b> Scott Voll; Rick Gilliam<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Hosted E911 over SIP<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yeah, I guess it would be a little less “dirty” feeling in cases where the whole phone is already across the Internet anyway. Hadn’t really thought of that scenario.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My inclination is to look for a product that does it like CER does, but all the vendors’ material that I’ve looked at makes it seem like hosted is the way to go, even though most of them do offer something for both methods. Thanks for the feedback; helps to confirm my thinking isn’t way out to lunch.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-- <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike Norton<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I.T. Support<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Peace Wapiti School Division No. 76<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Helpdesk: 780-831-3080<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Direct: 780-831-3076<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Scott Voll <a href="mailto:[mailto:svoll.voip@gmail.com]">[mailto:svoll.voip@gmail.com]</a> <br><b>Sent:</b> October-06-11 11:59 AM<br><b>To:</b> Rick Gilliam<br><b>Cc:</b> Norton, Mike; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Hosted E911 over SIP<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA>I'm there too...... But i Know 911 enable does have an on site appliance so we can do the same as CER. <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-CA>But where I think the "dirty feeling SIP" does come into place is with lots of telecommuters. I know of a very large company that has hundreds if not thousands of telecommuters that have soft and hard phones at home. They (the company) feels that they should provide 911 service to there telecommuters. Since each telecommuter does not have a VGW they use a E911 SIP provider to route the call to the correct PSAP. Now if you don't have any VGWs in a city that a telecommuter might be in.... I can see it.<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-CA>But for a normal environment...... I do understand the "dirty" feeling.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-CA>Scott<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-CA>On Thu, Oct 6, 2011 at 10:19 AM, Rick Gilliam <<a href="mailto:rdg7656@yahoo.com">rdg7656@yahoo.com</a>> wrote:<o:p></o:p></span></p><div><div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Very well said Mike and I for one totally agree with your "Dirty and just wrong " of 911 traffic over the Net.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Most customer's I have met also say: it just sounds wrong no matter how much $$$ we save. these types of mission critical calls should be forced out over conventional media.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Rick G<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'><o:p> </o:p></span></p></div><div><div><p class=MsoNormal style='background:white'><b><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> "Norton, Mike" <<a href="mailto:mikenorton@pwsd76.ab.ca" target="_blank">mikenorton@pwsd76.ab.ca</a>><br><b>To:</b> "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br><b>Sent:</b> Thursday, October 6, 2011 1:04 PM<br><b>Subject:</b> [cisco-voip] Hosted E911 over SIP</span><span lang=EN-CA style='color:black'><o:p></o:p></span></p><div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'><o:p> </o:p></span></p><div><div><div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Does anyone use any of those “hosted” E911 services (e.g. 911 Enable, Red Sky, etc.) where you send them the 911 calls over the Internet using SIP?<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>In my mind, sending calls over the Internet feels dirty and wrong, and sending emergency calls that way feels just plain stupid. How do you deal with lack of QoS and having basically no control over availability or capacity? For regular calls, I could understand just living with it (in some applications) - but for 911? Seriously?<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Is hosted E911 one of those services that looks pretty in a marketing PDF but nobody actually uses in real life?<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>-- <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Mike Norton<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>I.T. Support<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Peace Wapiti School Division No. 76<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Helpdesk: <a href="tel:780-831-3080" target="_blank">780-831-3080</a><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'>Direct: <a href="tel:780-831-3076" target="_blank">780-831-3076</a><o:p></o:p></span></p></div></div></div></div><p class=MsoNormal style='background:white'><span lang=EN-CA style='color:black'><o:p> </o:p></span></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span lang=EN-CA style='color:black'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-CA><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p></div></div><p class=MsoNormal><span lang=EN-CA><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>