<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Dennis,<div><br></div><div>The call handling in CUEAC is the same as Arc where you can only utilize a single line for the Attendant Console.</div><div><br></div><div>Are your operators aware of the keyboard shortcuts? Maybe this would help with the process of placing calls and answering new calls quicker?</div><div><br></div><div>Place a call on hold: Page down key </div><div>Retrieve held call: Page down key (will retrieve longest held call if multiple calls are on hold)</div><div>Answer next call: + Key on the numeric key pad</div><div><br></div><div>Perhaps this would make it easier?<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Calibri; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br>Kind Regards<br><br>Jamie Gale<br>Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>Arc Solutions, onsite at Cisco<br>IP Communications Business Unit<br><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>D +1 919 392 4671<br>M +1 919 699 4910<br><br>Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4<br><br>This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.<br><br>For corporate legal information go to:<br>http://www.cisco.com/web/about/doing_business/legal/cri/index.html<br><br><br><br><br></div></span></span>
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<br><div><div>On Oct 11, 2011, at 11:00 AM, Dennis Heim wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Calibri; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">I know this can’t really be done via CUEAC in any way that does not result in a very unhappy client. Can this be done with arc premium, where an operator can have multiple ac lines on their phone. The goal is that the user can easily take multiple calls. I want to avoid the CUEAC method where they have to put a call on hold, and then double click on the queue, and all that fun.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>10610 9<sup>th</sup><span class="Apple-converted-space"> </span>Place<br>Bellevue, WA 98004<br><br>317.569.4255 Single Number Reach</span><span style="font-size: 10pt; font-family: Arial, sans-serif; "><br>317.569.4201 Fax</span><span class="Apple-converted-space"> </span><br><a href="mailto:dennis.heim@cdw.com" style="color: blue; text-decoration: underline; "><span style="font-size: 10pt; color: blue; ">dennis.heim@cdw.com</span></a><u><span style="color: blue; "><br></span></u><a href="http://www.cdw.com/content/solutions/unified-communications/" style="color: blue; text-decoration: underline; "><span style="color: blue; ">cdw.com/content/solutions/unified-communications/</span></a><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></blockquote></div><br></div></body></html>