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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Update, Aparently my latest failed attempt was not because of the VM but because I seem to have turned off the Subscriber CUC and it failed to contact it. Will try again tomorrow and update.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jorge L. Rodriguez Aguila <br><b>Sent:</b> Thursday, October 13, 2011 10:00 AM<br><b>To:</b> 'Matthew Loraditch'; Nate VanMaren; Cisco-Voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> RE: CUC 8.5 to 8.6 upgrade in VM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Bumped RAM to 4GB, Failed again, I’m considering jumping straight to 8.6.2a, maybe there is an issue with that version.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Jorge<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Matthew Loraditch <a href="mailto:[mailto:MLoraditch@heliontechnologies.com]">[mailto:MLoraditch@heliontechnologies.com]</a> <br><b>Sent:</b> Wednesday, October 12, 2011 4:49 PM<br><b>To:</b> Jorge L. Rodriguez Aguila; Nate VanMaren; Cisco-Voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> RE: CUC 8.5 to 8.6 upgrade in VM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>CUC 8.6 has OVA Changes and increased requirements. If you already installed it, you have to manually change your VM settings to use 4 GBs instead of two, I think there may be other things but that’s the main one that is probably getting you.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:black'>Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style='color:black'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><span style='color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Jorge L. Rodriguez Aguila<br><b>Sent:</b> Wednesday, October 12, 2011 3:44 PM<br><b>To:</b> Nate VanMaren; Cisco-Voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] CUC 8.5 to 8.6 upgrade in VM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>I did, this is why I’m Stumped.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Jorge<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Nate VanMaren <a href="mailto:[mailto:VanMarenNP@ldschurch.org]">[mailto:VanMarenNP@ldschurch.org]</a> <br><b>Sent:</b> Wednesday, October 12, 2011 4:43 PM<br><b>To:</b> Jorge L. Rodriguez Aguila; Cisco-Voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> RE: CUC 8.5 to 8.6 upgrade in VM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>This is very important people, i would like to share this with you. <br><br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#660066'>:) <br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br>Michel, <br><br>Thanks for the update. To upgrade from CUCM <b><span style='background:#FFAAAA'>8</span></b>.0.and <b><span style='background:#FFAAAA'>8</span></b>.5 to <b><span style='background:#FFAAAA'>8</span></b>.<b><span style='background:#AAFFFF'>6</span></b> you need to <br>install a COP file to do the upgrade: <br><br>"Caution For both restricted and unrestricted upgrades from an <b><span style='background:#FFAAAA'>8</span></b>.5(x) or <br>earlier release to an <b><span style='background:#FFAAAA'>8</span></b>.<b><span style='background:#AAFFFF'>6</span></b>(x) release, this patch (COP file) must be applied <br>prior to initiating the upgrade. Before you upgrade from compatible versions <br>of Unified CM, install the COP file named <br>ciscocm.refresh_upgrade_v1.0.cop.sgn that you can find under: <br><br><b><span style='background:#AAAAFF'>Cisco</span></b> Unified Communications Manager Version <b><span style='background:#FFAAAA'>8</span></b>.<b><span style='background:#AAFFFF'>6</span></b>> Unified Communications <br>Manager / CallManager / <b><span style='background:#AAAAFF'>Cisco</span></b> Unity Connection Utilities>COP-Files" <br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-rel_notes-862a.html#wp1971086" target="_blank">http://www.<b><span style='color:black;background:#AAAAFF'>cisco</span></b>.<b><span style='color:black;background:#AAFFAA'>com</span></b>/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-rel_notes-862a.html#wp1971086</a><<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-%0Arel_notes-862a.html#wp1971086" target="_blank">http://www.<b><span style='color:black;background:#AAAAFF'>cisco</span></b>.<b><span style='color:black;background:#AAFFAA'>com</span></b>/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-%0Arel_notes-862a.html#wp1971086</a>> <br><br>You can download the file from: <br><a href="http://www.cisco.com/cisco/software/release.html?mdfid=283782839&flowid=26422&softwareid=282204704&release=COP-Files&rellifecycle=&relind=AVAILA" target="_blank">http://www.<b><span style='color:black;background:#AAAAFF'>cisco</span></b>.<b><span style='color:black;background:#AAFFAA'>com</span></b>/<b><span style='color:black;background:#AAAAFF'>cisco</span></b>/software/release.html?mdfid=283782839&flowid=26422&softwareid=282204704&release=COP-Files&rellifecycle=&relind=AVAILA</a> <br>BLE&reltype=latest<<a href="http://www.cisco.com/cisco/software/release.html?mdfid=283782839&flowid=%0A26422&softwareid=282204704&release=COP-Files&rellifecycle=&relind=AVAILA%0ABLE&reltype=latest" target="_blank">http://www.<b><span style='color:black;background:#AAAAFF'>cisco</span></b>.<b><span style='color:black;background:#AAFFAA'>com</span></b>/<b><span style='color:black;background:#AAAAFF'>cisco</span></b>/software/release.html?mdfid=283782839&flowid=%0A26422&softwareid=282204704&release=COP-Files&rellifecycle=&relind=AVAILA%0ABLE&reltype=latest</a>> <br><br>Review the readme file before installing: <br><a href="http://www.cisco.com/web/software/282204704/18582/ciscocm.refresh_upgrade_v1.0.html" target="_blank">http://www.<b><span style='color:black;background:#AAAAFF'>cisco</span></b>.<b><span style='color:black;background:#AAFFAA'>com</span></b>/web/software/282204704/18582/ciscocm.refresh_upgrade_v1.0.html</a> <br><br>Hope this answers the doubts on why was it failing. Let me know if there <br>is anything else regarding this issue I can help? <br><br>Keep me posted or let me know how to proceed. <br><br>Best Regards,</span><span style='color:#1F497D'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Jorge L. Rodriguez Aguila<br><b>Sent:</b> Wednesday, October 12, 2011 1:38 PM<br><b>To:</b> Cisco-Voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> [cisco-voip] CUC 8.5 to 8.6 upgrade in VM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I deployed CUC 8.5 with HA in with two C200M2 servers using the 8.5 OVA (cucm_8.5_vmv7_v2.1.ova) for 500 CUC users, I tried to Upgrade to CUC8.6 and got this error, I went to the site and my HW is within SPECs, any idea what this might be?? CUCM upgraded without a HITCH and I used the same DVD to Install the 8.5 CUCM and CUC.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>10/12/2011 14:49:37 refresh_upgrade|Validate hardware for "connection" deployment|<LVL::Info><o:p></o:p></p><p class=MsoNormal><b>10/12/2011 14:49:37 refresh_upgrade|File:/common/download/8.6.1.20000-1/refresh_upgrade:815, Function: validate_upgrade_allowed(), This server is not supported for use with the version of "connection" that you are trying to install. For information on supported servers, see the applicable version of the "connection" Supported Platforms List at <a href="http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html|%3cLVL::Error">http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html|<LVL::Error</a>><o:p></o:p></b></p><p class=MsoNormal>10/12/2011 14:49:37 refresh_upgrade|Exiting with result 1|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:37 refresh_upgrade|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/common/cisco/platformConfig.xml]|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:37 refresh_upgrade|IOWAIT monitor stopped|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 refresh_upgrade|Cleanup support directory|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 refresh_upgrade|Unmount /common/mnt/product_img|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 refresh_upgrade|Cleanup mounted DVD or ISO|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 refresh_upgrade|Found mount point "/mnt/source" for source filesystem /dev/hdc|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 refresh_upgrade|Unmount /mnt/source|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 refresh_upgrade|Ejecting DVD (/dev/hdc)|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|Cleaning up download...|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|Removing /common/download/8.6.1.20000-1|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|Removing /common/rpm-archive/8.6.1.20000-1|<LVL::Info><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38 upgrade_install.sh|CSA Status = 0|<LVL::Debug><o:p></o:p></p><p class=MsoNormal>10/12/2011 14:49:38<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span lang=ES style='font-size:12.0pt'>Jorge L. Rodriguez Aguila<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=ES style='color:#4F81BD'>CCNA, CCNP-VOICE<o:p></o:p></span></b></p><p class=MsoNormal><b>Senior Voice/Data Consultant<o:p></o:p></b></p><p class=MsoNormal>Tel-787-765-0058<o:p></o:p></p><p class=MsoNormal>Cel 787-688-8530<o:p></o:p></p><p class=MsoNormal><a href="mailto:jorge.rodriguez@netxar.com">jorge.rodriguez@netxar.com</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:7.0pt;color:#666666'><br><br>NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.</span><span style='color:#666666'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#666666'><o:p> </o:p></span></p></div></div></body></html>