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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal> We are implementing a post call survey using UCCX. We have modified the answer/drop button in CAD to send the call to the survey script. I see that I can modify the connected status softkey to remove end call as an option. Is there any way to remove the hook switch to end the call? We want to force the agents to use the CAD button. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>