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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We are using UCCX 8.5<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Wes Sisk [mailto:wsisk@cisco.com] <br><b>Sent:</b> Thursday, October 13, 2011 11:11 AM<br><b>To:</b> Bill Riley<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Remove hook switch functionality<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>CVP 8.5 seems to have a new feature for post call survey:<o:p></o:p></p><div><p class=MsoNormal><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html">http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html</a><o:p></o:p></p></div><div><p class=MsoNormal>Release Notes for Cisco Unified Customer Voice Portal, Release 8.5(1)<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8_5x/cvp85srnd.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8_5x/cvp85srnd.pdf</a><o:p></o:p></p></div><div><p class=MsoNormal>page 5-25<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>/wes<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Oct 13, 2011, at 10:54 AM, Bill Riley wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> We are implementing a post call survey using UCCX. We have modified the answer/drop button in CAD to send the call to the survey script. I see that I can modify the connected status softkey to remove end call as an option. Is there any way to remove the hook switch to end the call? We want to force the agents to use the CAD button.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><p class=MsoNormal>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>