<html><head><base href="x-msg://289/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>[apologies in advance for verbosity. I find this type of problem very interesting]</div><div><br></div><div>if the gateway uses the wrong cm group that does not include the pub AND you have the CM service parameter "Accept Unknown TCP Connection" set true then CM will accept the h323 session, not recognize the gateway, and therefore use a blank CSS. Based on the information you provided this seems the most likely scenario. providing more of the SDI trace would help to confirm what is happening.</div></div><div><br></div><div>after that it gets increasingly hairy:</div><div><br></div>we typically see this when the process for that h323 gateway is not running on the publisher this can happen for a few reasons including:<div>* the device pool of the gateway uses a CM group that does not include the publisher - config issue<br><div>* h323 "thread" for that gateway crashed - only recovery is restarting ccm. this is a bug. there are a few known. we still see occasional instances. it is *very* difficult to find root cause</div><div>* device manager on the publisher has an incorrect PID for the h323 process for that gateway - only recovery is restarting ccm. this is a bug. there are a few known. we still see occasional instances. it is *very* difficult to find root cause.</div><div><br></div><div><br></div><div><div>after that it comes down to where inconsistency is introduced:</div><div>* use CLI on publisher to confirm publisher database contents</div><div>* use service parameter and phone key sequence to dump IMDB</div><div>* restart ccm to reload ccm memory from database</div><div><br></div><div>If you restart ccm process on the pub does it work correctly (that would imply configuration in memory is different than configuration in database)?</div><div><br></div><div>you can use 'run sql....' from the publisher CLI to query the publisher database and verify contents. </div><div><br></div><div>There is actually another layer between database and ccm memory called 'in memory database'. you can dump the IMDB to trace files:</div><div><br></div><div><quote></div><div>CM7.0 introduced In Memory Database (IMDB) as a performance enhancment. IMDB should be synchronized to the informix database and allow faster lookup.<br><br>IMDB can be dumped to disk<br>Only do this during maintenance window<br>It is intensive and could crash ccm</div><div>it must be enabled via cm service parameter "Dialing Forest Dump Enabled"<br><br>To dump IMDB:<br>from a phone go offhook and dial **##*14<br>IMDB tables should be dumped to /tmp<br><br>Example output:<br>Filename: ccmdb_callmanager_table.xml<br>Contents:<br><msgs><br><msg><type>CCMDB</type><table>callmanager</table><action>Q</action><time>0</time><old><pkid>01951494-55ab-4c28-b95f-46fee411c855</pkid><autoregistrationenddn>1000</autoregistrationenddn></div><div></quote</div><div><br></div><div>/wes</div><div><br></div><div><br><div><div>On Oct 19, 2011, at 11:04 PM, Jose Robles wrote:</div><br class="Apple-interchange-newline"><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">We have an H323 GWY with two dialpeers, one for a subscriber and one for the publisher, that When calls reaches the cucm subscriber everything is ok. When shutting down the subscriber dial-peer to use the pub dial-peer calls goes busy. Turns out on the sdi trace of the cucm publisher, that the partitions string () displays empty for some reason:<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">19:44:01.819 |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()|1,100,172,1.1^112.1.120.234^*<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Everything is ok, same CUCM group, DP, MRGL, etc...<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Dial-peers:<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">dial-peer voice 13444 voip<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">description To Send direct call<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">preference 1<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">destination-pattern 3444<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">session target ipv4:112.1.120.231 <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">voice-class codec 1<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">voice-class h323 1<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">dtmf-relay h245-alphanumeric<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">dial-peer voice 23444 voip<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">description To Send direct call<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">preference 2<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">destination-pattern 3444<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">session target ipv4:112.1.120.232<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">voice-class codec 1<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">voice-class h323 1<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">dtmf-relay h245-alphanumeric<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Any clues? bugs? Corrupted pub DB?<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Thanks in advance.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; color: rgb(77, 77, 77); ">Jose A. Robles<br>Support Consultant Manager<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; color: rgb(77, 77, 77); "><span><image001.png></span><br>CCNP, CCDP, CCNA-VOICE<br>Netxar Technologies, Inc. -<span class="Apple-converted-space"> </span><a href="http://www.netxar.com" style="color: blue; text-decoration: underline; "><span style="color: rgb(77, 77, 77); ">www.netxar.com</span></a><br>17 Ponce Street</span><span style="font-size: 10pt; font-family: 'Times New Roman', serif; color: rgb(77, 77, 77); "><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; color: rgb(77, 77, 77); ">San Juan, PR 00917<br>ph: +1 787 765 0058 x2015<br>fax: +1 787 756 5362<span class="Apple-converted-space"> </span><br>cel: +1 787 300 1245<br>email<span class="Apple-converted-space"> </span><a href="mailto:jose.robles@netxar.com" style="color: blue; text-decoration: underline; "><span style="color: rgb(77, 77, 77); ">jose.robles@netxar.com</span></a></span><span style="font-size: 12pt; color: rgb(77, 77, 77); "><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(77, 77, 77); "> <o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(77, 77, 77); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; color: rgb(77, 77, 77); ">This communication and any files or attachments transmitted with it may contain information that is confidential, privileged and exempt from disclosure under applicable law. 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