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</o:shapelayout></xml><![endif]--></head><body lang=TR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks Anthony for helpfull.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> avholloway@gmail.com [mailto:avholloway@gmail.com] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Saturday, October 22, 2011 9:36 PM<br><b>To:</b> baris gulten<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Cisco UCCX 7.0(1) Agent Desktop Program chat logs<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>"The CAD Chat client logs all agent-to-agent, agent-to-supervisor and agent-to-SME <o:p></o:p></p><div><p class=MsoNormal>chat messages. One file is created for each day of the week. Logs are saved in the <o:p></o:p></p></div><div><p class=MsoNormal>folder C:\Program Files\Cisco\Desktop\log\transcripts on the client computer for one <o:p></o:p></p></div><div><p class=MsoNormal>week. To view a log, you must log onto the client computer."<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Source: <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_5/reference/guide/cad75tg.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_5/reference/guide/cad75tg.pdf</a> *ignore the Enterprise nature, this is also true for UCCX.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>-Anthony<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Oct 20, 2011 at 3:37 AM, baris gulten <<a href="mailto:barisgulten@gmail.com">barisgulten@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Hi all, <o:p></o:p></p><div><p class=MsoNormal>Supervisor wants access and view to Agents Chat Logs.Is that possible ? <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Regards,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>