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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have unity connection 8.6 and I am creating a very simple AA application, I greet the user with a greeting and leave him to enter any extension to dial or wait for operator…I use caller input to collect DN to call “and adjusted the restrictions table accordingly” and if no input the after greeting send to transfer rule “direct” which transfers to operator extension.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>My problem with when the user dials an extension and it is busy, I want him to listen to a customize message rather than the default system message…when transferring to operator I can control this from the busy greeting…but for DN transfer during user input it don’t have any affect.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Also I want to customize “wait while I transfer your call” and replace it with company greeting”<span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar </span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice<o:p></o:p></b></span></p><p class=MsoNormal><span style='color:#1F497D'><img width=209 height=42 id="Picture_x0020_1" src="cid:image002.jpg@01CC927F.CD1948F0" alt="Description: Description: MS Green"></span><span style='color:#1F497D'><o:p></o:p></span></p></div></div></body></html>