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<p class="MsoNormal">Hi guys,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I have a customer whom we recently upgraded all of their UC applications to supported 8.5(x) versions. We also updated their Microsoft AD containers to include a proxyAddress of
<a href="SIP:email@domain.com">SIP:email@domain.com</a> and the Outlook 2010 Presence bubbles *<b>were</b>* working fine.
</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">About a week later and the bubbles no longer work. I have obtained various packet captures on both the CUP server and client PC but all I can see are XMPP traffic. (unfortunately the end client trace is filtered for traffic to and from
the CUP server).</p>
<p class="MsoNormal">I also have the CUPC Problem Report.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">All servers have since been restarted during a scheduled power down of the building. This has not fixed the presence bubbles in Outlook however.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Does anyone have any troubleshooting tips for this type of fault?</p>
<p class="MsoNormal"><br>
Thanks</p>
<p class="MsoNormal">Dana</p>
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