<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div><div>Has any one used cSI Virtual Observer ?</div><div>Ran into strange issue that the RTP streams are out of Sync and since it is not a Cisco supported they of course are pointing the issue to them. And cSI are reporting that they do not know why the problem is or how to fix it.</div><div><br></div><div>My understanding of UC server recording is that the Callmanager tells the phone to use its BIB and to send the transmit and recive streams to the recorder. I am trying to wrap my head around when they listed to either the recored or a monitor session it is say out of sync.</div><div><br></div><div>Turn off the ability to record on the device the supervisor can listen with out issues.</div><div><br></div><div><br></div><div><div><div> </div><div><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; ">Salient Service</span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><br></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><a href="tel:760.930.2636" value="+17609302636" target="_blank">760.930.2636</a></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; ">, </span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><a href="mailto:support@salientnetworks.com" target="_blank">support@salientnetworks.com</a></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><br></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; ">Request Line (moves adds and changes only)</span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><br></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><a href="tel:760.930.2699" value="+17609302699" target="_blank">760.930.2699</a></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; ">, </span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><a href="mailto:macs@salientnetworks.com" target="_blank">macs@salientnetworks.com</a></span><span class="Apple-style-span" style="color: rgb(136, 136, 136); font-family: Calibri; font-size: medium; "><br></span></div></div></div></div></div><div><br></div></body></html>