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<span style="font-family: 'Arial'; font-size: 12px;">Zoom is a nice product. I was involved in the eval/purchasing of it at a former job. However, I left before it got deployed. :)<br>
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Thanks!<br>
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Matthew Berry, CCIE #26721 (Voice) <br>
Sr. Unified Communications Engineer, CDW<br>
+1.763.592.5987 | protocol.by/matthewberry</span> </div>
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<div>On Nov 19, 2011, at 1:00 PM, Buchanan, James wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I’ve used ZOOM CallREC with a lot of success. Supports DMF, and they have their own scorecard product if you need ability to run evaluations on recordings. They also
have built-in monitoring.<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div>
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<b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; ">James Buchanan</span></b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(127, 127, 127); ">|</span><b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "> UC
Technology Manager<span class="Apple-converted-space"> </span></span></b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(127, 127, 127); ">|</span><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "><span class="Apple-converted-space"> </span><b>Presidio
South<span class="Apple-converted-space"> </span></b></span><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(127, 127, 127); ">|</span><b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "><span class="Apple-converted-space"> </span>Presidio Networked Solutions</span></b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "><o:p></o:p></span></div>
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<b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; ">12 Cadillac Dr Ste 130 Brentwood, TN 37027<span class="Apple-converted-space"> </span></span></b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(127, 127, 127); ">|</span><b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "><span class="Apple-converted-space"> </span></span></b><b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><a href="mailto:jbuchanan@presidio.com" style="color: blue; text-decoration: underline; "><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; ">jbuchanan@presidio.com</span></a></span></b><b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(84, 141, 212); "><o:p></o:p></span></b></div>
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<b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; ">D: 615-866-5729</span></b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "> </span><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(127, 127, 127); ">|</span><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: gray; "><span class="Apple-converted-space"> </span><b>F:615-866-5781</b> <span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/" style="color: blue; text-decoration: underline; "><b><span style="font-size: 7.5pt; font-family: Verdana, sans-serif; ">www.presidio.com</span></b></a><o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Matthew Berry<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Saturday, November 19, 2011 6:45 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Nicholas Samios<br>
<b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></div>
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<o:p> </o:p></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">If you're planning to use DMF, make sure that your handsets are 79x1 or newer. The 79x0 models do not support this feature.<o:p></o:p></span></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">I just went through a QM install where we were forced to use the desktop client for 7940/7960s.<o:p></o:p></span></div>
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<span class="apple-style-span">Thanks!</span><br>
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<span class="apple-style-span">Matthew Berry, CCIE #26721 (Voice) </span><br>
<span class="apple-style-span">Sr. Unified Communications Engineer, CDW</span><br>
<span class="apple-style-span">+1.763.592.5987 | protocol.by/matthewberry</span></span><span style="font-size: 9pt; font-family: Arial, sans-serif; "><o:p></o:p></span></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">On Nov 19, 2011, at 3:20 AM, Nicholas Samios wrote:<o:p></o:p></span></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Pretty seamless to provision on the CUCM side;</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">-</span><span style="font-size: 7pt; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Setup
recording profile for handsets, defined DP</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">-</span><span style="font-size: 7pt; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Setup
SIP Trunk(s) – or CUBE to demarc</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">-</span><span style="font-size: 7pt; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Destination
pattern to Recording RG/RL for profile to invoke</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">-</span><span style="font-size: 7pt; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Set
handsets to BiB ON and DN recording option/profile to app invoked (for active)</span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">See this for more detail;</span><o:p></o:p></div>
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<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html</a><o:p></o:p></div>
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<o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); ">Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;</span><o:p></o:p></div>
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<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html</a><o:p></o:p></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "> </span></span><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Rab<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Saturday, November 19, 2011 7:31 PM<br>
<b>To:</b><span class="apple-converted-space"> </span>Matthew Berry<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Voip Voice Recording software</span><o:p></o:p></div>
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<o:p></o:p></div>
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Matt, could you share your experience and let us know why you wouldn't recommend Verint? <o:p></o:p></div>
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I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! <o:p></o:p></div>
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Kinda worried now! :)<br>
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<br>
On 19 Nov 2011, at 01:11, Matthew Berry <<a href="mailto:matthew.berry@cdw.com" style="color: blue; text-decoration: underline; ">matthew.berry@cdw.com</a>> wrote:<o:p></o:p></p>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.</span><o:p></o:p></div>
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<span style="font-size: 13.5pt; font-family: Arial, sans-serif; color: black; "><br>
<span class="apple-style-span">Thanks!</span><br>
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<span class="apple-style-span">Matthew Berry, CCIE #26721 (Voice) </span><br>
<span class="apple-style-span">Sr. Unified Communications Engineer, CDW</span><br>
<span class="apple-style-span">+1.763.592.5987 | protocol.by/matthewberry</span></span><o:p></o:p></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; "> </span><o:p></o:p></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">On Nov 18, 2011, at 5:48 PM, Erick wrote:</span><o:p></o:p></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.<br>
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On Nov 18, 2011, at 5:21 PM, Leslie Meade <<a href="mailto:lmeade@salientnetworks.com" style="color: blue; text-decoration: underline; ">lmeade@salientnetworks.com</a>> wrote:</span><o:p></o:p></p>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">What is everyone using these days.. </span><o:p></o:p></div>
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<span class="apple-style-span"><span style="font-size: 13.5pt; font-family: Calibri, sans-serif; color: rgb(136, 136, 136); ">Salient Service</span></span><span style="font-size: 13.5pt; font-family: Calibri, sans-serif; color: rgb(136, 136, 136); "><br>
<span class="apple-style-span"><a href="tel:760.930.2636" target="_blank" style="color: blue; text-decoration: underline; ">760.930.2636</a>, <a href="mailto:support@salientnetworks.com" style="color: blue; text-decoration: underline; ">support@salientnetworks.com</a></span><br>
<span class="apple-style-span">Request Line (moves adds and changes only)</span><br>
<span class="apple-style-span"><a href="tel:760.930.2699" target="_blank" style="color: blue; text-decoration: underline; ">760.930.2699</a>, <a href="mailto:macs@salientnetworks.com" style="color: blue; text-decoration: underline; ">macs@salientnetworks.com</a></span></span><o:p></o:p></div>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">_______________________________________________<br>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; ">_______________________________________________<br>
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