<html><head></head><body bgcolor="#FFFFFF"><div>That's great, thanks for the info, very useful..</div><div><br>On 19 Nov 2011, at 09:28, Nicholas Samios <<a href="mailto:nsamios@staff.iinet.net.au">nsamios@staff.iinet.net.au</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Forgot user steps; <o:p></o:p></span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><!--[endif]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Grant recording LDAP user (or appuser if no LDAP bind) CTI permissions - enabled, allow call recording, monitor etc<o:p></o:p></span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><!--[endif]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Associate devices/DN to be recorded with the above user<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">That’s pretty high level on how you set it up with CUCM - good luck! <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Cheers,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Nick<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Nicholas Samios<br><b>Sent:</b> Saturday, November 19, 2011 8:21 PM<br><b>To:</b> Rab; Matthew Berry<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Pretty seamless to provision on the CUCM side; <o:p></o:p></span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><!--[endif]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Setup recording profile for handsets, defined DP<o:p></o:p></span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><!--[endif]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Setup SIP Trunk(s) – or CUBE to demarc<o:p></o:p></span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><!--[endif]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Destination pattern to Recording RG/RL for profile to invoke<o:p></o:p></span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><!--[endif]--><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Set handsets to BiB ON and DN recording option/profile to app invoked (for active)<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">See this for more detail;<o:p></o:p></span></p><p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html</a><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;<o:p></o:p></span></p><p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html</a><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Rab<br><b>Sent:</b> Saturday, November 19, 2011 7:31 PM<br><b>To:</b> Matthew Berry<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal">Matt, could you share your experience and let us know why you wouldn't recommend Verint? <o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! <o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt">Kinda worried now! :)<o:p></o:p></p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>On 19 Nov 2011, at 01:11, Matthew Berry <<a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a>> wrote:<o:p></o:p></p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.<o:p></o:p></span></p><div><p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black"><br><span class="apple-style-span">Thanks!</span><br><br><span class="apple-style-span">Matthew Berry, CCIE #26721 (Voice) </span><br><span class="apple-style-span">Sr. Unified Communications Engineer, CDW</span><br><span class="apple-style-span">+1.763.592.5987 | protocol.by/matthewberry</span></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif""> <o:p></o:p></span></p></div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p><div><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">On Nov 18, 2011, at 5:48 PM, Erick wrote:<o:p></o:p></span></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p><div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.<br><br>On Nov 18, 2011, at 5:21 PM, Leslie Meade <<a href="mailto:lmeade@salientnetworks.com">lmeade@salientnetworks.com</a>> wrote:<o:p></o:p></span></p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><div><div><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">What is everyone using these days.. <o:p></o:p></span></p></div><div><div><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span class="apple-style-span"><span style="font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888">Salient Service</span></span><span style="font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888"><br><span class="apple-style-span"><a href="tel:760.930.2636" target="_blank">760.930.2636</a>, <a href="mailto:support@salientnetworks.com">support@salientnetworks.com</a></span><br><span class="apple-style-span">Request Line (moves adds and changes only)</span><br><span class="apple-style-span"><a href="tel:760.930.2699" target="_blank">760.930.2699</a>, <a href="mailto:macs@salientnetworks.com">macs@salientnetworks.com</a></span></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p></div></div></div></div></div></div></blockquote><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></blockquote></div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div><p class="MsoNormal"><o:p> </o:p></p></div></blockquote><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></blockquote></div></div></blockquote></body></html>