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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Pretty seamless to provision on the CUCM side; <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Setup recording profile for handsets, defined DP<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Setup SIP Trunk(s) – or CUBE to demarc<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Destination pattern to Recording RG/RL for profile to invoke<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Set handsets to BiB ON and DN recording option/profile to app invoked (for active)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>See this for more detail;<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html</a><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Rab<br><b>Sent:</b> Saturday, November 19, 2011 7:31 PM<br><b>To:</b> Matthew Berry<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Matt, could you share your experience and let us know why you wouldn't recommend Verint? <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Kinda worried now! :)<br><br><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 19 Nov 2011, at 01:11, Matthew Berry <<a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><br><span class=apple-style-span>Thanks!</span><br><br><span class=apple-style-span>Matthew Berry, CCIE #26721 (Voice) </span><br><span class=apple-style-span>Sr. Unified Communications Engineer, CDW</span><br><span class=apple-style-span>+1.763.592.5987 | protocol.by/matthewberry</span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>On Nov 18, 2011, at 5:48 PM, Erick wrote:<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br><br><o:p></o:p></span></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.<br><br>On Nov 18, 2011, at 5:21 PM, Leslie Meade <<a href="mailto:lmeade@salientnetworks.com">lmeade@salientnetworks.com</a>> wrote:<o:p></o:p></span></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>What is everyone using these days.. <o:p></o:p></span></p></div><div><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888'>Salient Service</span></span><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888'><br><span class=apple-style-span><a href="tel:760.930.2636" target="_blank">760.930.2636</a>, <a href="mailto:support@salientnetworks.com">support@salientnetworks.com</a></span><br><span class=apple-style-span>Request Line (moves adds and changes only)</span><br><span class=apple-style-span><a href="tel:760.930.2699" target="_blank">760.930.2699</a>, <a href="mailto:macs@salientnetworks.com">macs@salientnetworks.com</a></span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div></div></div></div></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></blockquote></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></blockquote></div></body></html>