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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’ve used ZOOM CallREC with a lot of success. Supports DMF, and they have their own scorecard product if you need ability to run evaluations on recordings. They also have built-in monitoring.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>James Buchanan</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> UC Technology Manager </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>Presidio South </b></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> Presidio Networked Solutions </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>12 Cadillac Dr Ste 130 Brentwood, TN 37027 </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span></b><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:jbuchanan@presidio.com"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>jbuchanan@presidio.com</span></a></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>D: 615-866-5729</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>F:615-866-5781</b> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>www.presidio.com</span></b></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Matthew Berry<br><b>Sent:</b> Saturday, November 19, 2011 6:45 AM<br><b>To:</b> Nicholas Samios<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>If you're planning to use DMF, make sure that your handsets are 79x1 or newer. The 79x0 models do not support this feature. <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I just went through a QM install where we were forced to use the desktop client for 7940/7960s.<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><br><span class=apple-style-span>Thanks!</span><br><br><span class=apple-style-span>Matthew Berry, CCIE #26721 (Voice) </span><br><span class=apple-style-span>Sr. Unified Communications Engineer, CDW</span><br><span class=apple-style-span>+1.763.592.5987 | protocol.by/matthewberry</span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>On Nov 19, 2011, at 3:20 AM, Nicholas Samios wrote:<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br><br><o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Pretty seamless to provision on the CUCM side;</span><o:p></o:p></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> <span class=apple-converted-space> </span></span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Setup recording profile for handsets, defined DP</span><o:p></o:p></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> <span class=apple-converted-space> </span></span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Setup SIP Trunk(s) – or CUBE to demarc</span><o:p></o:p></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> <span class=apple-converted-space> </span></span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Destination pattern to Recording RG/RL for profile to invoke</span><o:p></o:p></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> <span class=apple-converted-space> </span></span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Set handsets to BiB ON and DN recording option/profile to app invoked (for active)</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>See this for more detail;</span><o:p></o:p></p></div><div><p class=MsoNormal><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html</a><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;</span><o:p></o:p></p></div><div><p class=MsoNormal><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html</a><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net]<span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>Rab<br><b>Sent:</b><span class=apple-converted-space> </span>Saturday, November 19, 2011 7:31 PM<br><b>To:</b><span class=apple-converted-space> </span>Matthew Berry<br><b>Cc:</b><span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] Voip Voice Recording software</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><p class=MsoNormal>Matt, could you share your experience and let us know why you wouldn't recommend Verint? <o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! <o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Kinda worried now! :)<br><br><br><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 19 Nov 2011, at 01:11, Matthew Berry <<a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.</span><o:p></o:p></p></div><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><br><span class=apple-style-span>Thanks!</span><br><br><span class=apple-style-span>Matthew Berry, CCIE #26721 (Voice) </span><br><span class=apple-style-span>Sr. Unified Communications Engineer, CDW</span><br><span class=apple-style-span>+1.763.592.5987 | protocol.by/matthewberry</span></span><o:p></o:p></p></div></div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p></div><div><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>On Nov 18, 2011, at 5:48 PM, Erick wrote:</span><o:p></o:p></p></div></div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br><br><br></span><o:p></o:p></p></div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.<br><br>On Nov 18, 2011, at 5:21 PM, Leslie Meade <<a href="mailto:lmeade@salientnetworks.com">lmeade@salientnetworks.com</a>> wrote:</span><o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>What is everyone using these days.. </span><o:p></o:p></p></div></div><div><div><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888'>Salient Service</span></span><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888'><br><span class=apple-style-span><a href="tel:760.930.2636" target="_blank">760.930.2636</a>, <a href="mailto:support@salientnetworks.com">support@salientnetworks.com</a></span><br><span class=apple-style-span>Request Line (moves adds and changes only)</span><br><span class=apple-style-span><a href="tel:760.930.2699" target="_blank">760.930.2699</a>, <a href="mailto:macs@salientnetworks.com">macs@salientnetworks.com</a></span></span><o:p></o:p></p></div></div></div></div></div></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p></div></div></blockquote></div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p></div></div><div><p class=MsoNormal> <o:p></o:p></p></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></div></blockquote></div></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div></div></body></html>