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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">After being very disappointed in a few vendors for different 3<sup>rd</sup> party tools (Operator Console and Call Recording) I am going to push very hard
for the vendors to actually make the product work and be STABLE in the environment before we purchase it. It would even be fine to lose the install cost to not be stuck with a product that is not well supported, doesn’t do what sales said it would do and
crashes all regularly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Nate<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Berry<br>
<b>Sent:</b> Saturday, November 19, 2011 12:24 PM<br>
<b>To:</b> Buchanan, James<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Zoom is a nice product. I was involved in the eval/purchasing of it at a former job. However, I left before it got deployed. :)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black"><br>
<span class="apple-style-span">Thanks!</span><br>
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<span class="apple-style-span">Matthew Berry, CCIE #26721 (Voice) </span><br>
<span class="apple-style-span">Sr. Unified Communications Engineer, CDW</span><br>
<span class="apple-style-span">+1.763.592.5987 | protocol.by/matthewberry</span></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">On Nov 19, 2011, at 1:00 PM, Buchanan, James wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’ve used ZOOM CallREC with a lot of success. Supports DMF, and they have their own scorecard product if you need ability to run evaluations on recordings.
They also have built-in monitoring.</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">James Buchanan</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> UC
Technology Manager<span class="apple-converted-space"> </span></span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span class="apple-converted-space"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span></span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Presidio
South<span class="apple-converted-space"> </span></span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span class="apple-converted-space"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span></b></span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Presidio Networked Solutions</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">12 Cadillac Dr Ste 130 Brentwood, TN 37027<span class="apple-converted-space"> </span></span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span class="apple-converted-space"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span></b></span><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:jbuchanan@presidio.com"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">jbuchanan@presidio.com</span></a></span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">D: 615-866-5729</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span class="apple-converted-space"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span></span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">F:615-866-5781</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> <span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">www.presidio.com</span></b></a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[mailto:cisco-voip-bounces@puck.nether.net]<span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Matthew Berry<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Saturday, November 19, 2011 6:45 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Nicholas Samios<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Voip Voice Recording software</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">If you're planning to use DMF, make sure that your handsets are 79x1 or newer. The 79x0 models do not support this feature.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">I just went through a QM install where we were forced to use the desktop client for 7940/7960s.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black"><br>
<span class="apple-style-span">Thanks!</span><br>
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<span class="apple-style-span">Matthew Berry, CCIE #26721 (Voice) </span><br>
<span class="apple-style-span">Sr. Unified Communications Engineer, CDW</span><br>
<span class="apple-style-span">+1.763.592.5987 | protocol.by/matthewberry</span></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">On Nov 19, 2011, at 3:20 AM, Nicholas Samios wrote:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Pretty seamless to provision on the CUCM side;</span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D"> <span class="apple-converted-space"> </span></span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Setup
recording profile for handsets, defined DP</span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D"> <span class="apple-converted-space"> </span></span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Setup
SIP Trunk(s) – or CUBE to demarc</span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D"> <span class="apple-converted-space"> </span></span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Destination
pattern to Recording RG/RL for profile to invoke</span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D"> <span class="apple-converted-space"> </span></span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Set
handsets to BiB ON and DN recording option/profile to app invoked (for active)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">See this for more detail;</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html</a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html</a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class="apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Rab<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Saturday, November 19, 2011 7:31 PM<br>
<b>To:</b><span class="apple-converted-space"> </span>Matthew Berry<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Voip Voice Recording software</span><o:p></o:p></p>
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<p class="MsoNormal">Matt, could you share your experience and let us know why you wouldn't recommend Verint? <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Kinda worried now! :)<br>
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On 19 Nov 2011, at 01:11, Matthew Berry <<a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black"><br>
<span class="apple-style-span">Thanks!</span><br>
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<span class="apple-style-span">Matthew Berry, CCIE #26721 (Voice) </span><br>
<span class="apple-style-span">Sr. Unified Communications Engineer, CDW</span><br>
<span class="apple-style-span">+1.763.592.5987 | protocol.by/matthewberry</span></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">On Nov 18, 2011, at 5:48 PM, Erick wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.<br>
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On Nov 18, 2011, at 5:21 PM, Leslie Meade <<a href="mailto:lmeade@salientnetworks.com">lmeade@salientnetworks.com</a>> wrote:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">What is everyone using these days.. </span><o:p></o:p></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888">Salient Service</span></span><span style="font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888"><br>
<span class="apple-style-span"><a href="tel:760.930.2636" target="_blank">760.930.2636</a>, <a href="mailto:support@salientnetworks.com">support@salientnetworks.com</a></span><br>
<span class="apple-style-span">Request Line (moves adds and changes only)</span><br>
<span class="apple-style-span"><a href="tel:760.930.2699" target="_blank">760.930.2699</a>, <a href="mailto:macs@salientnetworks.com">macs@salientnetworks.com</a></span></span><o:p></o:p></p>
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