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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Agents Not Displayed on Cisco Supervisor Desktop<o:p></o:p></p><p class=MsoNormal><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I wish this could get updated for UCCX 8.5, port 59201 is not on the Port Utilization Guide for Cisco Unified Contact Center Express, Release 8.5(1).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>What port replaced 59201 that would cause the Agent to disappear from CSD when using UCCX 8.5(1)SU2? Works fine in the LAN, however we are testing a new VPN Client and it appears the ports are blocked as the Agent keeps disappearing from Supervisor.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>