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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">7941/61 </span><span style="font-size:11.0pt">SCCP41.9-0-2SR1S<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">7942/62 SCCP42.9-0-2SR1S<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We had also looked at ZOOM but we were uncomfortable about some of their responses regarding support. This was a couple of years ago so things may have changed since then.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Steve<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Scott Voll [mailto:svoll.voip@gmail.com]
<br>
<b>Sent:</b> Monday, November 21, 2011 10:10 AM<br>
<b>To:</b> Casper, Steven<br>
<b>Cc:</b> Nicholas Samios; Rab; Matthew Berry; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What Firmware on what model of Phone..... I believe we had some kind of issue like this, and it' was the firmware on the phone.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">back to the thread... we are currently using Call Rex. Pretty nice recording package. API's could be documented better, but support has helped us with that.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Calabrio (or should I say the OEM for Cisco) will not work with you if your a cisco UCCx shop. you have to buy Cisco. Then you have to use TAC and TAC calls Calabrio. What a Joke.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Also looked at the open source stuff that Lelio mentioned. if you need Cheap, I think it would work in a Pinch. Here they like Support so it was not an option.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Scott<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Nov 21, 2011 at 5:07 AM, Casper, Steven <<a href="mailto:SCASPER@mtb.com">SCASPER@mtb.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We are trying to set up a Nice Perform Call Recording environment and are running into problems.
We have our system and all of our users set up as Nick describes and everything seems to works, then out of the blue the Call Manager seems to stop sending RTP from the BIB for various telephones. The fix is to unassociate and re-associate the users telephone
to the NiceCTI application user. We have a TAC and a NICE case open but so far have not been able to resolve. Has anyone else that has deployed Nice Perform ran into this? Running CUCM
</span><span style="color:#1F497D">7.1.5.11900-6 7 and Nice Perform 3.2</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Thanks</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Steve</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Nicholas Samios<br>
<b>Sent:</b> Saturday, November 19, 2011 4:28 AM</span><o:p></o:p></p>
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<p class="MsoNormal"><br>
<b>To:</b> Rab; Matthew Berry<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Forgot user steps;
</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Grant recording LDAP user (or appuser if no LDAP bind) CTI permissions - enabled, allow call recording, monitor etc</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Associate devices/DN to be recorded with the above user</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">That’s pretty high level on how you set it up with CUCM - good luck! </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Nick</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Nicholas Samios<br>
<b>Sent:</b> Saturday, November 19, 2011 8:21 PM<br>
<b>To:</b> Rab; Matthew Berry<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in
CUCM lingo.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Pretty seamless to provision on the CUCM side;
</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Setup recording profile for handsets, defined DP</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Setup SIP Trunk(s) – or CUBE to demarc</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Destination pattern to Recording RG/RL for profile to invoke</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Set handsets to BiB ON and DN recording option/profile to app invoked (for active)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">See this for more detail;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to
configure - we use 6.1x flavours;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Rab<br>
<b>Sent:</b> Saturday, November 19, 2011 7:31 PM<br>
<b>To:</b> Matthew Berry<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Voip Voice Recording software</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Matt, could you share your experience and let us know why you wouldn't recommend Verint? <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Kinda worried now! :)<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
On 19 Nov 2011, at 01:11, Matthew Berry <<a href="mailto:matthew.berry@cdw.com" target="_blank">matthew.berry@cdw.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black"><br>
Thanks!<br>
<br>
Matthew Berry, CCIE #26721 (Voice) <br>
Sr. Unified Communications Engineer, CDW<br>
<a href="tel:%2B1.763.592.5987" target="_blank">+1.763.592.5987</a> | <a href="http://protocol.by/matthewberry" target="_blank">protocol.by/matthewberry</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">On Nov 18, 2011, at 5:48 PM, Erick wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.<br>
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On Nov 18, 2011, at 5:21 PM, Leslie Meade <<a href="mailto:lmeade@salientnetworks.com" target="_blank">lmeade@salientnetworks.com</a>> wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">What is everyone using these days.. </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:13.5pt;font-family:"Calibri","sans-serif";color:#888888">Salient Service<br>
<a href="tel:760.930.2636" target="_blank">760.930.2636</a>, <a href="mailto:support@salientnetworks.com" target="_blank">support@salientnetworks.com</a><br>
Request Line (moves adds and changes only)<br>
<a href="tel:760.930.2699" target="_blank">760.930.2699</a>, <a href="mailto:macs@salientnetworks.com" target="_blank">macs@salientnetworks.com</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">_______________________________________________<br>
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