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<p>Scott,</p>
<p>Thanks but not it, phone was used previously in the office with no issues, and those settings are set correctly.</p>
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<p class="style2"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #244061; FONT-SIZE: 11pt"><strong>Matthew Loraditch, CCVP, CCNA, CCDA</strong><br>
1965 Greenspring Drive</span></p>
<p class="style2"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #244061; FONT-SIZE: 11pt"><font size="2" face="calibri">Timonium, MD 21093</font><br>
<a tabindex="0" href="mailto:support@heliontechnologies.com" target=""><span style="COLOR: #244061">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a tabindex="0" href="http://www.heliontechnologies.com" target="_blank">
<span style="COLOR: #244061">www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a tabindex="0" href="mailto:support@heliontechnologies.com" target="">
<span style="COLOR: #244061">support@heliontechnologies.com</span></a> for fast assistance!
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<div style="DIRECTION: ltr" id="divRpF909254"><font color="#000000" size="2" face="Tahoma"><b>From:</b> Scott Voll [svoll.voip@gmail.com]<br>
<b>Sent:</b> Monday, November 21, 2011 5:13 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 9971 Video Failing/Call Failing<br>
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<div>I'm just asking, because I got hit with it.
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<div>Do you have the common phone profile configurations set to video capablities enabled "override common settings" and applied to the phone?</div>
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<div>Scott<br>
<br>
<div class="gmail_quote">On Mon, Nov 21, 2011 at 2:02 PM, Matthew Loraditch <span dir="ltr">
<<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p class="MsoNormal">We sent a remote user a 9971 with camera so that his boss could see him when they talked. User is connected. He can call anyone, we cannot call him, if he calls other 9971s video doesn’t work. Phone is for now in the same region/DP as all
the other phones involved so codecs shouldn’t be an issue. I am looking at traces in Translator X and don’t see anything obvious but am not 100% sure what to look for or that those are the logs I should be viewing.
<u></u><u></u></p>
<p class="MsoNormal"><u></u><u></u> </p>
<p class="MsoNormal">For once this isn’t for a customer who needs it now so I figured I’d try to hone some of my lackluster trace reading skills on this.<u></u><u></u></p>
<p class="MsoNormal"><u></u><u></u> </p>
<p class="MsoNormal">Thanks in advance for any insight.<u></u><u></u></p>
<p class="MsoNormal"><u></u><u></u> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt"><u></u><u></u></span> </p>
<p class="MsoNormal"><b><span style="COLOR: black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="COLOR: black"><br>
1965 Greenspring Drive<u></u><u></u></span></p>
<p class="MsoNormal"><span style="COLOR: black">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="COLOR: black">support@heliontechnologies.com</span></a><br>
(p) <a href="tel:%28410%29%20252-8830" target="_blank" value="+14102528830">(410) 252-8830</a><br>
(F) <a href="tel:%28443%29%20541-1593" target="_blank" value="+14435411593">(443) 541-1593</a><br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style="COLOR: black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank">
<span style="COLOR: black">support@heliontechnologies.com</span></a> for fast assistance!</span><u></u><u></u></p>
<p class="MsoNormal"><u></u><u></u> </p>
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