<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div><font size=2 color=navy face=Arial>
Thanks, I think I have that image as well, but my main concern is wfm and qm, any takers?<br><br>Jorge</font></div>
<br><div><hr size=2 width="100%" align=center tabindex=-1>
<font face=Tahoma size=2>
<b>From</b>: Jason Aarons (AM) <jason.aarons@dimensiondata.com>
<br><b>To</b>: Jorge L. Rodriguez Aguila; Cisco-Voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
<br><b>Sent</b>: Wed Nov 23 15:06:47 2011<br><b>Subject</b>: RE: Upgrading CCM, UCCX, WFM an QM, Have some Q's
<br></font><br></div>
<div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>You are going to want UCCX 8.5(1)SU2 and the relevant post .cop files, not sure if this impacts your other versions.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Jason Aarons<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Consultant<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Dimension Data<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>904-338-3245 mobile</span><span style='color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jorge L. Rodriguez Aguila<br><b>Sent:</b> Wednesday, November 23, 2011 12:42 PM<br><b>To:</b> Cisco-Voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> [cisco-voip] Upgrading CCM, UCCX, WFM an QM, Have some Q's<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal>I am scheduling an upgrade to a call center to bring CCM and UCCX to 8.5.1SU1 and WFM and QM from 8.3.(4) to <span style='color:#1F497D'>8.5(2). For reasons too long and irrelevant, our upgrade window might have to be broken into two days with a work cycle in between. According to the Compatibility guides. 8.3.4 is NOT supported with UCCX 8.5 but my question is, will it work, even if with limited functionality?? I’m aware of the not getting any cisco support but I just want to know if we can leave these for the second upgrade window. Any info is GREATLY appreciated!!</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'>Jorge L. Rodriguez Aguila<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#4F81BD'>CCNA, CCNP-VOICE<o:p></o:p></span></b></p><p class=MsoNormal><b>Senior Voice/Data Consultant<o:p></o:p></b></p><p class=MsoNormal><b>Netxar Technologies<o:p></o:p></b></p><p class=MsoNormal>Tel-787-765-0058<o:p></o:p></p><p class=MsoNormal>Cel 787-688-8530<o:p></o:p></p><p class=MsoNormal><a href="mailto:jorge.rodriguez@netxar.com">jo<span lang=ES>rge.rodriguez@netxar.com</span></a><span lang=ES><o:p></o:p></span></p><p class=MsoNormal><span lang=ES><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>