I was in the middle of sending the below email when you found the workaround to your issue. The next troubleshooting steps are below for everyone else to see.<br><br>you should not have to enable duplex streaming to resolve your issue under non-bug circumstances. If you are hitting CSCtl21854 and enabling duplex streaming fixed your issue, the below instructions would've shown the gateway receiving packets - you would've known then that the gateway was most likely at fault for the silence, assuming the received packets had a good payload =)<br>
<br>two things: <br>1. Make sure you remember to turn CEF back on since you said you disabled it<br>2. you should now notice when you place a call on hold that you see the remote IP of your MoH Server instead of 0.0.0.0 and the status should be sendrecv instead of recvonly. whole on hold. You'll need to follow calls a little differently to track down which ones are on hold now through your MTP, since it wont be as obvious.<br>
<br>nice job finding your solution,<br><br>-Peter<br><br><br><div class="gmail_quote">On Mon, Nov 28, 2011 at 11:17 AM, Peter Slow <span dir="ltr"><<a href="mailto:peter.slow@gmail.com">peter.slow@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">not sure what was goign on in that thread, but the next questions to ask are:<br>
<br>when the PSTN party is placed on hold, you mentioned they don't hear anything. Tell me more: was there any noise at all such as an initial beep or repeating noise such as tone on hold, or is it just dead silence?<br>
<br>
what codec does the voip leg of your call establish using? - compare this to the MoH codecs enabled under IPVMSApp's service parameters.<br><br>under the connection you see in "show sccp connection" if you take the port numbers from that output and find the corresponding call under sh rtpspi call, then take the call ID from that and look at the call in "sh rtpspi stat" repeatedly while on hold, are your receive packets increasing? (That command is hardware depedent. please send the list a show diag. or "sh diag | inc FRU" <br>
<br>How many MoH Servers total are in your Gateway's MRGL?<br><font color="#888888"><br>-Peter</font><div><div></div><div class="h5"><br><br><br><br><div class="gmail_quote">On Mon, Nov 28, 2011 at 11:04 AM, Ahmed Elnagar <span dir="ltr"><<a href="mailto:ahmed_elnagar@hotmail.com" target="_blank">ahmed_elnagar@hotmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">And FYI I tried disabling CEF and did not work also.<u></u><u></u></span></p>
<div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><div><p class="MsoNormal"><b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">Regards,<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">Ahmed Elnagar </span></b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice<u></u><u></u></b></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><img src="cid:image001.jpg@01CCADF8.396E5B10" alt="Description: Description: MS Green" height="42" width="209"></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u><u></u></span></p>
</div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p></div><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ahmed Elnagar<br>
<b>Sent:</b> Monday, November 28, 2011 5:59 PM<br><b>To:</b> 'Peter Slow'<br><b>Cc:</b> 'cisco voip'<div><div></div><div><br><b>Subject:</b> Re: [cisco-voip] MoH with H323, MTP checked<u></u><u></u></div>
</div></span></p></div></div><div><div></div><div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Thanks peter for the reply<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">First I think I have the same issue like that guy<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a href="https://supportforums.cisco.com/message/3333561#3333561" target="_blank">https://supportforums.cisco.com/message/3333561#3333561</a> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">to answer your Qs<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p><u></u><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span>1-<span style="font: 7pt "Times New Roman";"> </span></span></span><u></u><span dir="LTR"></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Yes<u></u><u></u></span></p>
<p><u></u><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span>2-<span style="font: 7pt "Times New Roman";"> </span></span></span><u></u><span dir="LTR"></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Yes <u></u><u></u></span></p>
<p><u></u><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span>3-<span style="font: 7pt "Times New Roman";"> </span></span></span><u></u><span dir="LTR"></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">MoH works fine internally<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">Regards,<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">Ahmed Elnagar </span></b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice<u></u><u></u></b></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><img src="cid:image001.jpg@01CCADF8.396E5B10" alt="Description: Description: MS Green" border="0" height="42" width="209"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Peter Slow [<a href="mailto:peter.slow@gmail.com" target="_blank">mailto:peter.slow@gmail.com</a>] <br>
<b>Sent:</b> Monday, November 28, 2011 5:45 PM<br><b>To:</b> Ahmed Elnagar; cisco voip<br><b>Subject:</b> Re: [cisco-voip] MoH with H323, MTP checked<u></u><u></u></span></p></div><p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom: 12pt;">
Oops, adding the list back in. Sorry for spamming you Ahmed =) I'm better at media resources than I am at email...<u></u><u></u></p><div><p class="MsoNormal">On Mon, Nov 28, 2011 at 10:43 AM, Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom: 12pt;">0.0.0.0 is normal if you are seeing it in the remote ip address field of a sh sccp command from the IOS MTP. That is normal when you dont have full-duplex streaming enabled for MoH. By default CUCM wont make a remote device send audio to the MoH Server, since that's sort of a waste of bandwidth. That behavior can be changed, but is most likely not your issue.<br>
<br>forgive me for asking stupid questions but I want to start at square one.<br><br>1. Do you have two way audio to begin with before the PSTN party is placed on hold? <br>2. Are you sure you can ping the MoH Server being allocated from the IOS MTP that was in use?<br>
3. if that same IP Phone places another IP Phone at a local site on hold, does that person get MoH? What about at a remote site?<br><br>we can dig deeper once i know those things ;) there are a couple things to look at but this shouldnt be hard for us to fix.<br>
<br>-Pete<u></u><u></u></p><div><div><div><p class="MsoNormal">On Mon, Nov 28, 2011 at 10:28 AM, Ahmed Elnagar <<a href="mailto:ahmed_elnagar@hotmail.com" target="_blank">ahmed_elnagar@hotmail.com</a>> wrote:<u></u><u></u></p>
</div></div><blockquote style="border-width: medium medium medium 1pt; border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color rgb(204, 204, 204); padding: 0in 0in 0in 6pt; margin: 5pt 0in 5pt 4.8pt;">
<div><div><div><div><p class="MsoNormal">Hi all;<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">I have a h323 gateway for PSTN calling through E1, I have configured MRG and MRGL so that PSTN callers put on hold should hear MOH; however they don’t<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">I have MTP required checked and MRGL points to a MTP device that is configured on the same gateway “with same IP address for bind h323 and SCCP”<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">I can see the call when put on hold that the hold leg is pointing to 0.0.0.0; when I change the MTP device to CUCM it works fine.<u></u><u></u></p><p class="MsoNormal">
<u></u><u></u></p><p class="MsoNormal">Any ideas?<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal"><b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">Regards,</span></b><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">Ahmed Elnagar </span></b><span style="font-size: 8pt; font-family: "Verdana","sans-serif"; color: gray;">|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice</b></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><img src="cid:image001.jpg@01CCADF8.396E5B10" alt="Description: Description: MS Green" border="0" height="42" width="209"></span><u></u><u></u></p><p class="MsoNormal">
<u></u><u></u></p></div></div><p class="MsoNormal"><u></u> <u></u></p></div></div><p class="MsoNormal" style="margin-bottom: 12pt;">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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