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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks Peter for your help and advise </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar </span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice<o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width=209 height=42 id="Picture_x0020_1" src="cid:image001.jpg@01CCAF50.6E5DFE80" alt="Description: Description: MS Green"></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Peter Slow [mailto:peter.slow@gmail.com] <br><b>Sent:</b> Monday, November 28, 2011 6:27 PM<br><b>To:</b> Ahmed Elnagar; cisco voip<br><b>Subject:</b> Re: [cisco-voip] MoH with H323, MTP checked<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>I was in the middle of sending the below email when you found the workaround to your issue. The next troubleshooting steps are below for everyone else to see.<br><br>you should not have to enable duplex streaming to resolve your issue under non-bug circumstances. If you are hitting CSCtl21854 and enabling duplex streaming fixed your issue, the below instructions would've shown the gateway receiving packets - you would've known then that the gateway was most likely at fault for the silence, assuming the received packets had a good payload =)<br><br>two things: <br>1. Make sure you remember to turn CEF back on since you said you disabled it<br>2. you should now notice when you place a call on hold that you see the remote IP of your MoH Server instead of 0.0.0.0 and the status should be sendrecv instead of recvonly. whole on hold. You'll need to follow calls a little differently to track down which ones are on hold now through your MTP, since it wont be as obvious.<br><br>nice job finding your solution,<br><br>-Peter<br><br><o:p></o:p></p><div><p class=MsoNormal>On Mon, Nov 28, 2011 at 11:17 AM, Peter Slow <<a href="mailto:peter.slow@gmail.com">peter.slow@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>not sure what was goign on in that thread, but the next questions to ask are:<br><br>when the PSTN party is placed on hold, you mentioned they don't hear anything. Tell me more: was there any noise at all such as an initial beep or repeating noise such as tone on hold, or is it just dead silence?<br><br>what codec does the voip leg of your call establish using? - compare this to the MoH codecs enabled under IPVMSApp's service parameters.<br><br>under the connection you see in "show sccp connection" if you take the port numbers from that output and find the corresponding call under sh rtpspi call, then take the call ID from that and look at the call in "sh rtpspi stat" repeatedly while on hold, are your receive packets increasing? (That command is hardware depedent. please send the list a show diag. or "sh diag | inc FRU" <br><br>How many MoH Servers total are in your Gateway's MRGL?<br><span style='color:#888888'><br>-Peter</span><o:p></o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br><br><o:p></o:p></p><div><p class=MsoNormal>On Mon, Nov 28, 2011 at 11:04 AM, Ahmed Elnagar <<a href="mailto:ahmed_elnagar@hotmail.com" target="_blank">ahmed_elnagar@hotmail.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>And FYI I tried disabling CEF and did not work also.</span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar </span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice</b></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img border=0 width=209 height=42 id="_x0000_i1025" src="cid:image001.jpg@01CCAF50.6E5DFE80" alt="Description: Description: MS Green"></span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ahmed Elnagar<br><b>Sent:</b> Monday, November 28, 2011 5:59 PM<br><b>To:</b> 'Peter Slow'<br><b>Cc:</b> 'cisco voip'<o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br><b>Subject:</b> Re: [cisco-voip] MoH with H323, MTP checked<o:p></o:p></span></p></div></div></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks peter for the reply</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>First I think I have the same issue like that guy</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="https://supportforums.cisco.com/message/3333561#3333561" target="_blank">https://supportforums.cisco.com/message/3333561#3333561</a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>to answer your Qs</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>1-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>3-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>MoH works fine internally</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar </span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice</b></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img border=0 width=209 height=42 id="_x0000_i1026" src="cid:image001.jpg@01CCAF50.6E5DFE80" alt="Description: Description: MS Green"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Peter Slow [<a href="mailto:peter.slow@gmail.com" target="_blank">mailto:peter.slow@gmail.com</a>] <br><b>Sent:</b> Monday, November 28, 2011 5:45 PM<br><b>To:</b> Ahmed Elnagar; cisco voip<br><b>Subject:</b> Re: [cisco-voip] MoH with H323, MTP checked</span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Oops, adding the list back in. Sorry for spamming you Ahmed =) I'm better at media resources than I am at email...<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov 28, 2011 at 10:43 AM, Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>0.0.0.0 is normal if you are seeing it in the remote ip address field of a sh sccp command from the IOS MTP. That is normal when you dont have full-duplex streaming enabled for MoH. By default CUCM wont make a remote device send audio to the MoH Server, since that's sort of a waste of bandwidth. That behavior can be changed, but is most likely not your issue.<br><br>forgive me for asking stupid questions but I want to start at square one.<br><br>1. Do you have two way audio to begin with before the PSTN party is placed on hold? <br>2. Are you sure you can ping the MoH Server being allocated from the IOS MTP that was in use?<br>3. if that same IP Phone places another IP Phone at a local site on hold, does that person get MoH? What about at a remote site?<br><br>we can dig deeper once i know those things ;) there are a couple things to look at but this shouldnt be hard for us to fix.<br><br>-Pete<o:p></o:p></p><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov 28, 2011 at 10:28 AM, Ahmed Elnagar <<a href="mailto:ahmed_elnagar@hotmail.com" target="_blank">ahmed_elnagar@hotmail.com</a>> wrote:<o:p></o:p></p></div></div><blockquote style='border:none;border-left:solid windowtext 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;border-color:-moz-use-text-color -moz-use-text-color -moz-use-text-color rgb(204, 204, 204)'><div><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi all;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have a h323 gateway for PSTN calling through E1, I have configured MRG and MRGL so that PSTN callers put on hold should hear MOH; however they don’t<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have MTP required checked and MRGL points to a MTP device that is configured on the same gateway “with same IP address for bind h323 and SCCP”<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I can see the call when put on hold that the hold leg is pointing to 0.0.0.0; when I change the MTP device to CUCM it works fine.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any ideas?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar </span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice</b></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><img border=0 width=209 height=42 id="_x0000_i1027" src="cid:image001.jpg@01CCAF50.6E5DFE80" alt="Description: Description: MS Green"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>