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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I had to do it Manually for my contact center.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Timonium, MD 21093
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<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
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Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
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Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Wednesday, November 30, 2011 11:17 AM<br>
<b>To:</b> Ed Leatherman; Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] CAD update during UCCX 8.5 upgrade<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I recall it’s a manual process, also thread on puck about 8.5(1) bugs around auto-update CAD. Search the list. I understood it was fixed in 8.5(1)SU2 but it
going to create headaches getting there.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I also wish the Historical Reporting Client would auto-update and a over the top install not delete report data in the c:\program files\xxxxx . I had a upset
customer when it deleted their reports.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
<a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
<b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Wednesday, November 30, 2011 11:07 AM<br>
<b>To:</b> Cisco VOIP<br>
<b>Subject:</b> [cisco-voip] CAD update during UCCX 8.5 upgrade<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<br>
Good morning!<br>
<br>
Has anyone been successful getting auto-update to work on CAD clients<br>
when upgrading from UCCX 7.0SR5 to 8.5?<br>
<br>
Trying to find out if we will need to uninstall/reinstall each client<br>
or if auto update will work for the version change. I'm not getting a<br>
clear picture from the docs:<br>
<br>
- UCCX upgrade guide for 8.5 only mentions running the CAD Client<br>
UPdate tool after the upgrade is completed (pg 24)<br>
- CAD Installation guide doesn't specifically say anything about<br>
automated updates between major versions - it does mention that<br>
over-the-top installs are supported though.<br>
<br>
I tried installing CAD from my production 7.0 system on a PC, changing<br>
the server IP's to point to my 8.5 test server using PostINstall.exe,<br>
and then running them to see if it would update, but I had no luck<br>
with that, error message saying the versions don't match. Not sure if<br>
this is a valid test though so I'm curious if anyone has had success<br>
with this.<br>
<br>
TIA!<br>
<br>
-- <br>
Ed Leatherman<br>
_______________________________________________<br>
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<br>
<br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></p>
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